Fulfillment Specialist - Forklift-Certified & Customer-First

Lowe's; Whitehall (Lehigh County); On-site; USD 19,000 - 26,000; Full time

Job summary

Lowe's is seeking team members to pick, stage, inspect, and fulfill customer orders accurately in a fast-paced retail environment. You will maintain clean staging areas, validate orders, and connect customers with the right associates when needed.

Role requires operating certified powered equipment, high service standards, and collaboration with leadership to maintain inventory accuracy. Training will cover safety procedures and store policies; some duties may vary with business needs.

Qualifications

• 6 months of experience using a computer to input, access, modify or output information.
• 6 months of experience using common retail technology such as smartphones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer literacy

Retail technology familiarity

Forklift certification (required)

Education

High school diploma or GED

Job description

Lowe's is seeking team members to pick, stage, inspect, and fulfill customer orders accurately in a fast-paced retail environment. You will maintain clean staging areas, validate orders, and connect customers with the right associates when needed.

Role requires operating certified powered equipment, high service standards, and collaboration with leadership to maintain inventory accuracy. Training will cover safety procedures and store policies; some duties may vary with business needs.