Fulfillment Specialist - Forklift-Certified, Customer-First

Lowe's Companies, Inc.; Epping (NH); On-site; USD 30,000 - 38,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking individuals to pick, stage, and fulfill customer orders with accuracy and safety. Applicants must be comfortable using computers and retail tech, and obtain powered equipment certification if not already held.

Ideal candidates have high school diplomas and at least six months in retail or customer service, especially in home improvement contexts. This role emphasizes safety, teamwork, and dependable, on-time performance.

Qualifications

• 6 months of experience using a computer to input, access, modify or output information.
• 6 months of experience using common retail technology such as smartphones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• High school diploma or GED is preferred.
• 6 months of retail experience is preferred.
• 6 months of experience in a customer service or product fulfillment role at a home improvement or hardware retailer in related department.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer usage

Retail technology usage

Powered Equipment Certification

Education

High school diploma or GED

Tools

Powered Equipment Certification

Job description

Lowe’s Companies, Inc. is seeking individuals to pick, stage, and fulfill customer orders with accuracy and safety. Applicants must be comfortable using computers and retail tech, and obtain powered equipment certification if not already held.

Ideal candidates have high school diplomas and at least six months in retail or customer service, especially in home improvement contexts. This role emphasizes safety, teamwork, and dependable, on-time performance.