Fulfillment Specialist: Forklift Certified & Customer-First

Lowe's; Defiance (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Lowe’s in Defiance, OH is seeking an in-store associate to pick, stage, inspect, and fulfill customer orders with accuracy and timeliness. You will help customers by directing them to the right associates and ensuring high-quality items are selected.

You will operate powered equipment after certification and support inventory accuracy, audits, and order follow-ups while maintaining a safe, organized work area. A strong customer service mindset and teamwork are essential.

Qualifications

• 6 Months of Experience using a computer for inputting, accessing, modifying, or outputting information.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer literacy

Retail tech experience

Powered equipment certification

Education

High school diploma or GED

Job description

Lowe’s in Defiance, OH is seeking an in-store associate to pick, stage, inspect, and fulfill customer orders with accuracy and timeliness. You will help customers by directing them to the right associates and ensuring high-quality items are selected.

You will operate powered equipment after certification and support inventory accuracy, audits, and order follow-ups while maintaining a safe, organized work area. A strong customer service mindset and teamwork are essential.