Fulfillment Specialist — Equipment-Certified & Customer-Focused

Lowe's Companies, Inc.; Holland (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowe's Companies, Inc. is hiring for a fulfillment-oriented role focused on accurate picking, staging, and processing customer orders. The position requires certification or willingness to obtain forklift and related equipment credentials, plus strong safety and customer-service skills.

Responsibilities include validating orders, assisting customers, and maintaining inventory accuracy. This role emphasizes teamwork and adherence to safety procedures in a fast-paced retail environment.

Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months of Experience using common retail technology, such as smart phones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Customer service

Teamwork

Safety awareness

Basic computer skills

6 Months of Computer Experience

Education

High school diploma or GED

Tools

Orders App

Retail devices

Job description

Lowe's Companies, Inc. is hiring for a fulfillment-oriented role focused on accurate picking, staging, and processing customer orders. The position requires certification or willingness to obtain forklift and related equipment credentials, plus strong safety and customer-service skills.

Responsibilities include validating orders, assisting customers, and maintaining inventory accuracy. This role emphasizes teamwork and adherence to safety procedures in a fast-paced retail environment.