Fulfillment Specialist: Accurate Orders & Customer Care

Lowe's; Wilmington (NC); On-site; USD 21,000 - 25,000; Full time

Job summary

Lowe's is hiring a warehouse associate to pick, stage, inspect, and fulfill customer orders with accuracy and timeliness. You will keep staging areas organized and safe while delivering excellent service by guiding customers to the right items and associates.

You will operate certified powered equipment, support inventory accuracy using the Orders App and SIMS, and participate in audits, follow-ups, and readiness tasks. A customer-first mindset and teamwork are essential.

Qualifications

• Requires basic computer experience (inputting, accessing, modifying information).
• Experience with common retail technology (smartphones, tablets).
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (required or to be obtained).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time.
• Deliver excellent service by helping customers and connecting them with the right associates.
• Operate and maintain powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App and SIMS; assist with audits and reconciliations.
• Complete administrative and readiness tasks; report safety or theft concerns promptly.
• Maintain a customer-first mindset with strong communication and teamwork.

Skills

Customer service

Communication

Teamwork

Safety awareness

Education

High school diploma or GED

Tools

Orders App

SIMS

Job description

Lowe's is hiring a warehouse associate to pick, stage, inspect, and fulfill customer orders with accuracy and timeliness. You will keep staging areas organized and safe while delivering excellent service by guiding customers to the right items and associates.

You will operate certified powered equipment, support inventory accuracy using the Orders App and SIMS, and participate in audits, follow-ups, and readiness tasks. A customer-first mindset and teamwork are essential.