Fulfillment Specialist

C23901 Alfa Laval Inc (US); Richmond (VA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) plan

Job summary

Alfa Laval is seeking an on-site Order Fulfillment Coordinator in Richmond, VA to support service orders from inception to invoicing. You will act as a key liaison among Field Service, Service Centers, and Shared Services to ensure accurate data, timely processing, and superior customer experience.

The role requires a high school diploma (associate degree preferred) and about two years in a manufacturing or customer service setting.

Qualifications

• High school diploma required; associate degree preferred.
• Two years hands-on experience in manufacturing, job shop or customer service.
• Ability to prioritize work and meet deadlines.
• Excellent interpersonal, communication and organizational skills.
• Ability to work under pressure.
• Strong PC skills in word processing, spreadsheets and databases.
• Team-oriented with focus on quality service.

Responsibilities

• Open and maintain service orders with accurate information.
• Process orders in Alfa Laval ERP tools and labor management systems.
• Communicate critical order information to Field Service and Supervisors.
• Assist Logistic Projects team to meet KPI targets.
• Review orders for invoicing accuracy and bill customers after work completion.
• Support AR issues and set up customer profiles in systems.
• Enter spare parts orders and coordinate with Service Centers.
• Process claims through ACT system and track warranty costs.
• Provide backup support to other Order Coordinators as needed.
• Participate in meetings and improvement initiatives.

Skills

Customer service

Prioritization

Organizational skills

Communication skills

Multitasking

Team collaboration

Education

High school diploma

Associate’s degree in business

Tools

Alfa Laval ERP tools

Service labor management systems

ACT claims system

Job description

About the job

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

The Order Fulfillment Coordinator provides overall support for Alfa Laval Service orders for both our external and internal customers. Key areas include: overall management/administration of each service order and continually seeking ways to improve the order process. The Order Fulfillment Coordinator opens and closes orders, provides accurate invoices, and works to provide exceptional customer experience. This is an onsite position located in Richmond, VA.

• Open and maintain service orders with accurate information.
• Perform tasks within proprietary applications in Alfa Laval ERP tools and Service labor management systems (order parts and expedite as needed, create PO’s for outsource operations, occasionally schedule freight, etc.).
• Interact and communicate critical order information to Field Service and Service Center Coordinators or Supervisors.
• Assist Logistical Projects team to meet published baseline measurements and KPI’s.
• Review orders for accuracy prior to invoicing.
• Invoice jobs to end customers after completion of work.
• Provide necessary support to Shared Services regarding Account Receivable issues, creating new customer profiles and work with customer account Data Stewards to have the customers set up in the systems.
• Spare parts order entry and execution, coordinating with Service Center and Field Service Supervisors/Coordinators as needed.
• Process claims through Alfa Laval claim system ACT: register, create and complete remedial actions, track warranty costs and update actions as needed in accordance with the global claims rules.
• Acts as backup for other Logistical Projects Order Coordinators as needed.
• Positive participation in meetings and improvement initiatives.
• Provides management and follow up on order backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.
• Perform other duties as directed by Management.

We care about diversity, inclusion and equity

\"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.\"

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.

What you know

• High school diploma; Associate’s degree in business or related field preferred.
• Two years hands‑on experience in a manufacturing, job shop or customer service environment.
• Ability to prioritize work and meet deadlines.
• Excellent interpersonal, communication and organizational skills.
• Ability to work within stressful situations.
• Strong PC skills in word processing, spreadsheet and database software.
• Strong desire to provide quality service with a team approach to achieve customer satisfaction.
• Ability to collect information from and work in multiple systems and programs efficiently.

What’s in it for you

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The base salary for this role is typically between $26.00 to $33.00.

EoE/Vet/Disabled Employer

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.