Fulfillment Specialist

Alfa Laval Technologies; Richmond (VA); On-site; USD 36,000 - 45,000; Full time

Job summary

Alfa Laval, based in Richmond, VA, seeks an Order Fulfillment Coordinator to manage service orders, coordinate with Field Service and Service Center teams, and ensure accurate invoicing and customer satisfaction.

You will handle order entry in ERP systems, track parts and outsourcing, and support accounts receivable while maintaining a high standard of service quality. Strong organizational skills are essential.

Qualifications

• Two years hands-on experience in manufacturing, job shop, or customer service environment.
• Strong prioritization and deadline-driven mindset.
• Excellent interpersonal, communication and organizational skills.
• Proficiency with word processing, spreadsheets, and databases.

Responsibilities

• Open and maintain service orders with accurate information.
• Perform tasks within Alfa Laval ERP tools and Service labor management systems.
• Interact and communicate critical order information to Field Service and Service Center Coordinators or Supervisors.
• Assist Logistical Projects team to meet KPI baselines and targets.
• Review orders for accuracy prior to invoicing.
• Invoice jobs to end customers after completion of work.
• Provide support to Shared Services regarding Account Receivable issues and customer data management.
• Coordinate spare parts orders with Service Center and Field Service teams.
• Process claims through Alfa Laval claim system ACT and track warranty costs.
• Act as backup for other Order Coordinators as needed.
• Participate in meetings and improvement initiatives.
• Follow up on order backlog to ensure timely invoicing and accurate backlog reports.

Skills

Customer service

Communication

Organization

Prioritization

Team collaboration

Education

High school diploma

Associate's degree in business or related field

Tools

Microsoft Word

Excel

Databases

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

The Order Fulfillment Coordinator provides overall support for Alfa Laval Service orders for both our external and internal customers. Key areas include; overall management/administration of each service order and continually seeking ways to improve the order process. The Order Fulfillment Coordinator opens and closes orders, provides accurate invoices, and works to provide exceptional customer experience.

This is an onsite position located in Richmond, VA.

As a part of the team, you will:

• Open and maintain service orders with accurate information.
• Perform tasks within proprietary applications in Alfa Laval ERP tools and Service labor management systems (order parts and expedite as needed, create PO's for outsource operations, occasionally schedule freight, etc.).
• Interact and communicate critical order information to Field Service and Service Center Coordinators or Supervisors.
• Assist Logistical Projects team to meet published baseline measurements and KPI's.
• Review orders for accuracy prior to invoicing.
• Invoice jobs to end customers after completion of work.
• Provide necessary support to Shared Services regarding Account Receivable issues, creating new customer profiles and work with customer account Data Stewards to have the customers set up in the systems.
• Spare parts order entry and execution, coordinating with Service Center and Field Service Supervisors/Coordinators as needed.
• Process claims through Alfa Laval claim system ACT: register, create and complete remedial actions, track warranty costs and update actions as needed in accordance with the global claims rules.
• Acts as backup for other Logistical Projects Order Coordinators as needed.
• Positive participation in meetings and improvement initiatives.
• Provides management and follow up on order backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.
• Perform other duties as directed by Management.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know

• High school diploma: Associate's degree in business or related field preferred.
• Two years hands-on experience in a manufacturing, job shop or customer service environment.
• Ability to prioritize work and meet deadlines.
• Excellent interpersonal, communication and organizational skills.
• Ability to work within stressful situations.
• Strong PC skills in word processing, spreadsheet and database software.
• Strong desire to provide quality service with a team approach to achieve customer satisfaction.
• Ability to collect information from and work in multiple systems and programs efficiently.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.

What's in it for you

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically between $26.00 to $33.00.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer