Fulfillment Specialist

Sagility; El Paso (TX); On-site; USD 28,000 - 44,000; Full time

Job summary

Sagility is seeking a Fulfillment Specialist in El Paso, TX to manage asset returns and shipping related workflows. The role requires coordinating with staff and external shipping partners to ensure timely processing, accurate labeling, and proper documentation.

The candidate should be detail-oriented with strong communication, data reporting, and MS Office skills, and be comfortable working in a 7 day, 365 day operation environment.

Qualifications

• High school diploma or equivalent plus relevant experience.
• Can do attitude when coordinating with stakeholders.
• Strong communication and organizational skills are required.
• Experience gathering data, preparing reports, and maintaining records.
• Proactive problem solving and reliable, punctual work ethic.

Responsibilities

• Conduct outreach via email, text, and phone to Sagility staff needing asset return.
• Process returned Sagility assets at the warehouse.
• Create and manage shipping and return labels.
• Prepare shipment boxes with labels and packing materials.
• Maintain inventory system and track shipments.
• Ensure correct assembly and HR forms for New Hires.
• Coordinate with shipping companies for on-time delivery.
• Provide regular reports on equipment on hand and costs.
• Suggest cost-saving improvements and drive implementation.
• Test returned equipment for damage and reintegrate or return to manufacturer.

Skills

Can do attitude

Excellent communication

Organizational skills

Reporting experience

Problem solving

Time management

Stakeholder management

Education

High school diploma

Tools

MS Word

MS Excel

PowerPoint

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Fulfillment Specialist

Job Description:

RESPONSIBILITIES:

• Conduct outreach via email, text, and phone calls to current & former Sagility staff who require assistance returning Sagility-owned assets.
• Process returned Sagility assets received at the warehouse
• Create and manage shipping and return labels
• Prepare shipment boxes, including assembling boxes, adding packaging materials, inserting return labels, and sealing for shipment.
• Maintain an inventory control system accurately track all incoming and outgoing equipment shipments by ensuring scanning and staging are completed quickly
• Ensure equipment shipped to New Hires are accurately assembled; addressed; and contain the proper assembly instructions and HR forms
• Work with shipping company to drive on time delivery and notify stakeholders if shipping is affected in any way. Continually build relationships with shipping companies to identify improvement and cost opportunities
• Work with HR and other stakeholders, strive to have 100% of equipment returned from agents that have left Sagility by coordinating communication and return processes/steps
• Provide regular reports to understand Equipment on hand; Equipment awaiting return from employees; and cost of shipping and packing materials
• Maintain cost associated files to understand and drive cost efficiencies. Make recommendations where applicable and drive implementation of agreed upon recommendations
• Using step by step instructions, test returned equipment for damage and quickly put back into inventory or returned to manufacturer with assistance of IT group
• Continually review the Work@Home Fulfillment lifecycle and develop solutions to overcome obstacles
• Work with stakeholders to find solutions to unique situations, be a problem solver by utilizing knowledge and resources to effectively overcome obstacles
• Understanding capacity plans, proactively advise of low inventory or other issues that may affect providing equipment for current and future hiring classes
• Maintain and enhance communication ‘triggers’ with Technology to quickly and accurately ship replacement equipment thereby minimizing the non-billable downtime

Qualifications:

• High school diploma (equivalent) or a combination of high school and relevant experience
• Can do attitude working with Stakeholders to overcome obstacles and respond to enquiries
• Upbeat, friendly personality, and pleasing phone voice – no matter what time of the day
• Professional demeanor, dependable, punctual and consistent
• Impeccable organizational and time management skills
• Experience in gathering data, compiling information, and preparing reports
• Demonstrated good judgment and initiative
• Proven success effectively interacting with all levels of an organization
• Superior communication skills, both written and oral
• Excellent analytical skills
• Demonstrated ethical and professional conduct including respect and confidentiality
• Superior knowledge of MS Office products (MS Word, Excel and PowerPoint) a must
• Flexibility to work in a 7 day, 365 day work environment

Location:

El PasoUnited States of America