Operations Manager

Chewy; Reno (NV); On-site; USD 55,104 - 88,166; Full time

Benefits offered by this job

Chewy discount

Medical insurance

Dental insurance

Vision insurance

401(k) matching

PTO 80 hours

EAP

Paid holidays

Pet care discounts

Care.com subsidy

PayActiv access

Job summary

Chewy is seeking an Operations Manager for our Reno fulfillment center. This hands-on leader will work in a start-up style environment, building relationships with hourly associates, managers, carrier partners, and cross-functional teams to drive improvements daily.

The role requires 5+ years in fulfillment/warehouse management, strong project management, and a passion for data-driven outcomes. Weekend flexibility and travel may be needed; compensation reflects hourly pay in a dynamic FC setting.

Qualifications

• Bachelor's degree or comparable experience.
• 5+ years in fulfillment/warehouse management.
• At least 4 years in Receiving, Inventory Control, or Order Fulfillment.
• At least 4 years of leading large groups of hourly employees.
• Experience with inventory, order, and warehouse management systems.
• Comfort with start-up style ambiguity and change.
• Strong project management and continuous improvement skills.
• Metrics-driven mindset for performance.
• Customer service oriented with high standards.
• Effective communicator and leader across teams and leadership.
• Ability to drive results using data.
• High integrity and ethics.
• Must be flexible to work weekends.
• Travel may be required.

Responsibilities

• Lead inbound/outbound activities for the FC across two shifts.
• Ensure a healthy and safe work environment for outbound associates.
• Direct supervisory personnel to meet objectives and maintain on-time shipments and low defects.
• Monitor KPIs such as misses, on-time shipments, defects, aged tasks, and cost per order line.
• Engage Area Managers and Operations Leads in planning and improvement.
• Drive planning and forecasting for the operation.
• Mentor and develop Area Managers for career progression.
• Develop and share standard processes across shifts and network.
• Foster a positive, inclusive team culture that guides and motivates change; adapt to dynamic business.

Skills

People management

Process improvement

Project management

Data-driven decision making

Communication

Safety management

Ambiguity handling

Education

Bachelor's degree

Tools

Warehouse Management System (WMS)

Lean Six Sigma

Job description

Job Overview

Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be hands‑on in a start‑up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.

Key Responsibilities

• Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts
• Be a guide in providing a healthy and safe work environment for associates working on the outbound team
• Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on‑time shipment and low shipment defects
• Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on‑time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
• Engage a team of Area Managers and Operations Leads
• Drive planning and forecasting
• Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
• Mentor, train and develop Area Managers for career progression and learning!
• Ability to develop and share standard processes across the shifts and network
• Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness

Qualifications

• A Bachelor's Degree from an accredited University or comparable experience
• 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e‑commerce experience
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
• At least 4 years of shown experience of positively running large groups of hourly employees
• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Passion for working in a start‑up environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• Metrics driven demeanor
• Customer service obsession, with desire to go above and beyond to satisfy customer needs
• Effective communicator and leader for employees, direct reports, cross‑functional teams and executive leadership
• Shown ability to quickly adapt and drive the right results using data
• The highest levels of integrity and ethics!
• Must be flexible to work weekends
• Position may require travel

Bonus

• E‑Commerce experience
• Certification and/or experience in Lean Six Sigma and/or Green Belt certification

Compensation

The hourly range for this role is $39.90 - $63.70.

Benefits

• 20% Chewy.com Discount
• Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
• Life and Disability Insurance
• 401(k) with company matching
• Wellness benefits through Wellbeing @Chewy
• Employee Assistance Program (EAP)
• Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
• Subsidized child, adult, and pet backup care through Care.com
• Discounts on many items through the LifeMart Discount platform
• The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
• High volume and specialty positions are eligible for wage increases starting after 3‑months of service
• Referral Bonuses - $500 per referral

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non‑exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non‑exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Equal Opportunity Employer

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally‑protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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