Fulfillment Operations Director

3PL Hub; Litchfield Park (AZ); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, HSA

Annual bonus eligibility

401(k) match

Vacation and holiday pay

Employee assistance

Tuition reimbursement

Life insurance

Short term disability

Job summary

Saddle Creek Logistics Services is seeking a Director of Fulfillment Operations in Litchfield Park, AZ. This leadership role oversees day-to-day fulfillment operations, delivering service excellence and financial results while maintaining safety and morale.

You will guide LEAN-driven process improvements, manage budgets, and work with customers to meet their fulfillment needs. Strong leadership, strategy, and cross-functional collaboration are essential.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Logistics, or related field.
• 3–5+ years of operations experience in an automated multi-channel order fulfillment environment.
• 10+ years of experience in the distribution/logistics industry.
• 3–5 years of successful use of WES and WCS including production control and flow management.
• 5+ years of management experience.

Responsibilities

• Provides leadership and direction for fulfillment operations.
• Develops and manages budgets and financial plans.
• Evaluates, measures, and refines processes to improve service, quality, and efficiency.
• Improves customer satisfaction through strong relationships and service levels.
• Implements LEAN practices within the facility.
• Lead and coach support staff to achieve targets.
• Ensure timely reporting and proper billing.
• Collaborates with sales on new customer solutions, pricing, tours, and presentations.
• Identifies new business opportunities and implements solutions within existing client base.

Skills

Leadership

Budgeting

LEAN

Team leadership

Process improvement

Data analysis

Communication

CRM

WMS/WCS

MS Office

Education

Bachelor’s Degree

Tools

WMS

OMS

CRM

TMS

Billing

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Fulfillment Operations

Location: Litchfield Park, AZ

Position Description

The Director of Fulfillment Operations will provide fulfillment operations, customer service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment. This position will oversee day-to-day operations with full accountability for service and financial performance results. This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with customers to meet their fulfillment business needs. Maintaining superior employee morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role.

Responsibilities

• Provides leadership and direction for fulfillment operations
• Develop and manages through a budget process
• Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency
• Improve customer satisfaction through solid relationships, service levels, and quality
• Incorporate LEAN practices and methodologies within the facility
• Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns
• Provide strategic leadership and guidance to develop, coach, and mentor support staff
• Provides timely and accurate monthly reporting, ensures proper billing
• Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations
• Identify new business opportunities and implement new solutions within the existing customer base
• Manage value-added services, including call center, reverse logistics and kitting and assembly
• Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy
• Ensure company procedure, policies, and culture are executed and practiced effectively
• Ensures company compliance with all relevant regulatory requirements
• Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing
• Lead and support the implementation of new and upgraded systems, as required

Qualifications

Education/Experience

• Bachelor’s Degree required - preferably in Supply Chain Management, Business, Logistics, or related field
• 3-5+ years of operations experience in an automated multi-channel order fulfillment business environmentrequired
• 10+ years of overall experience in the distribution/logistics industryrequired.
• 3-5 year of successful use of WES and WCS including building, structuring, and optimizing production control and flow management processes to drive facility throughput, lower cost to serve and improve machine, process, and associate productivity.
• 5+ years of management experiencerequired

Knowledge, Skills, and Abilities

• Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.
• Ability to be comfortable with strategy and forecast with senior-level executives at client companies
• Ability to think critically and creatively to meet and exceed client demands
• Displays excellent team leadership
• Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
• Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint
• Strong analytical skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to perform complex business analysis and decision-making.
• Ability to think critically about existing processes and technology solutions
• Ability to effectively present information and respond to questions from groups of managers, clients, and the public
• Ability to read, analyze and interpret policies and contracts

Success Attributes

• Build and lead teams to measure and manage metrics to achieve operating targets
• Problem-solving, process improvement, analyzing information, and quick decision making
• Build and develop strong business relationships with the team, customers, and vendors
• Effectively influence and drive consensus stakeholders
• Creative leadership style that promotes our values, collaboration, teamwork, development, and innovation
• Ability to act and react swiftly to continuous change

#LI-LB1

.

Benefits:

• Benefits packageincluding medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Aff…? View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.