Senior Director, Fulfillment Operations

Saddle Creek Logistics Services; Litchfield Park (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HSA and medical reimbursement

Annual bonus eligibility

401(k) match

Paid vacation and holidays

Employee assistance and identity theft

Career development and internal growth

Tuition reimbursement

Life insurance and short-term disable

Job summary

Saddle Creek Logistics Services in the United States seeks a senior fulfillment operations leader responsible for oversight of omnichannel fulfillment, budget management, and continuous improvement.

You will drive day-to-day operations with full accountability for service and financial performance, while aligning with clients to meet their fulfillment needs and maintain a safe, high-morale work environment.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business, Logistics, or related field.
• 3–5 years of operations experience in a multi-channel order fulfillment environment.
• Experience in an automated facility with Goods to Person (G2P) technology, production automation, or sortation conveyance.
• Minimum of 10 years in the distribution/logistics industry.
• At least five years of management experience; 3PL or retail distribution preferred.

Responsibilities

• Provides leadership and direction for fulfillment operations.
• Develop and manage budgets.
• Evaluate, measure, and refine processes to improve service, quality, and efficiency.
• Improve client satisfaction through strong relationships and service levels.
• Apply LEAN practices within the facility.
• Maintain safety and morale; ensure compliance with policies.
• Provide strategic leadership, coaching, and mentoring of staff.
• Deliver timely monthly reporting and accurate billing.
• Collaborate with sales on new client solutions and pricing.
• Identify new business opportunities and implement solutions within existing accounts.
• Manage value-added services and vendor relationships.

Skills

Leadership

Budget management

LEAN principles

Strategic thinking

Communication

Education

Bachelor’s Degree in Supply Chain/Logistics

Tools

WMS

OMS

CRM

MS Office

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Location: Litchfield Park, AZ

Position Description

This role will provide fulfillment operations, client service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment. This position will oversee day-to-day operations with full accountability for service and financial performance results. This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with clients to meet their fulfillment business needs. Maintaining superior associate morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role.

Responsibilities

• Provides leadership and direction for fulfillment operations
• Develop and manages through a budget process
• Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency
• Improve client satisfaction through solid relationships, service levels, and quality
• Incorporate LEAN practices and methodologies within the facility
• Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns
• Provide strategic leadership and guidance to develop, coach, and mentor support staff
• Provides timely and accurate monthly reporting, ensures proper billing
• Work closely with sales in support of new client solutions, pricing, facility tours, and client presentations
• Identify new business opportunities and implement new solutions within the existing customer base
• Manage value-added services
• Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy
• Ensure company procedure, policies, and culture are executed and practiced effectively
• Ensures company compliance with all relevant regulatory requirements
• Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing
• Lead and support the implementation of new and upgraded systems, as required

Qualifications

Education/Experience

• Bachelor’s Degree - preferably in Supply Chain Management, Business, Logistics, or related field
• Must possess 3-5 years of operations experience in a multi-channel order fulfillment business environment
• Prior experience working in an automated facility with solutions such as Goods to Person (G2P) technology, production automation, sortation conveyance
• Minimum of 10 years of overall experience in the distribution/logistics industry
• Must possess at least five years of management experience
• Prior 3PL or retail distribution is preferred

Knowledge, Skills, and Abilities

• Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems.
• Ability to be comfortable with strategy and forecast with senior-level executives at client companies
• Ability to think critically and creatively to meet and exceed client demands
• Displays excellent team leadership
• Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
• Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint
• Strong analytical skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to perform complex business analysis and decision-making.
• Ability to think critically about existing processes and technology solutions
• Ability to effectively present information and respond to questions from groups of managers, clients, and the public
• Ability to read, analyze and interpret policies and contracts

Success Attributes

• Build and lead teams to measure and manage metrics to achieve operating targets
• Problem-solving, process improvement, analyzing information, and quick decision making
• Build and develop strong business relationships with the team, customers, and vendors
• Effectively influence and drive consensus stakeholders
• Adaptive leadership style that promotes collaboration, teamwork, and innovation
• Ability to act and react swiftly to continuous change

#LI-LB1

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Benefits:

• Benefits packageincluding medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.