Senior Manager, Warehouse/Fulfillment Operations

SCC Saddle Creek Corporation; Belton (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Vacation and holidays

Career development

Tuition reimbursement

Annual bonus eligibility

Job summary

Saddle Creek Logistics Services is seeking a Sr. Manager, Fulfillment Operations to lead a team of high-performing leaders in a fast-paced fulfillment environment.

You will deliver daily and short-term plans to achieve operational and business objectives, while coaching staff and maintaining strong client relations. You will oversee multiple leaders and a mix of full-time and temporary associates, optimize staffing, monitor KPIs, and drive safety and quality.

Qualifications

• Bachelor's degree in Business or related field required.
• 5–7 years of leadership experience in fulfillment or distribution preferred.
• Experience with Order/Warehouse/Labor Management systems.

Responsibilities

• Lead multiple leaders and a team of full-time and temporary associates.
• Build and maintain relationships with clients through regular communication.
• Plan staffing schedules and adjust to meet operational demands and budgets.
• Manage inbound/outbound loading and unloading while maintaining inventory accuracy.
• Maintain safety, quality, and customer service standards on a daily basis.
• Drive continuous improvement and lean culture across the site.

Skills

Leadership

Ops management

Staffing

Scheduling

Client relations

KPI tracking

Lean principles

Education

Bachelor's degree in Business or related field

Tools

WMS

OMS

LMS

Microsoft Office

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment.

If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits,

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek.

Department: Fulfillment Operations Location: Belton, MO Shift: Monday - Friday, 6:30am to 4:00pm

Overview

The Sr. Manager, Fulfillment Operations is responsible for building a team of high performing leaders in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives.

Responsibilities

• Manage multiple leaders and a team of full-time and temporary associates.
• Build and manage a relationship with clients by maintaining regular communication and partnership.
• Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives.
• Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy.
• Maintain productivity, customer service, and safety standards on a daily basis.
• Provide superior customer service and maintain professional and courteous relations with strategic partners.
• Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times.
• Train, coach, mentor, and develop staff to achieve business objectives while providing career developing opportunities; conduct performance reviews.
• Manage revenue and expenses within budget; manage and track key performance indicators (KPIs).
• Communicate to operations’ staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.
• Manages site continuous improvement initiatives and developing/driving a lean culture.
• Oversight for site safety programs, compliance, and adherence to SCLS’ safety guidelines and policies.

Qualifications

• Bachelor’s Degree in Supply Chain Management, Business, or related field strongly preferred
• High School diploma/GED Required
• Must have at least 5-7 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred
• Must have experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
• Must be proficient in Microsoft Office including Word, Excel and PowerPoint.

Knowledge, Skills and Abilities

• Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals
• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
• Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
• Strong written and verbal communications skills
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
• Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners
• Ability to influence change management and operational performance from areas outside of his/her direct control
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from groups of Managers, Clients and general public
• Ability to read, analyze, and interpret policies and contracts

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Aff... We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO poster here.

View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.

Since 1966, Saddle Creek has grown from a family-owned warehouse in Lakeland, Florida, into one of the country’s largest family-owned third-party logistics providers. From day one, our associates have helped build Saddle Creek into the company it is today—serving customers, supporting one another and living our values of service, respect, accountability and integrity. Here, you can build your skills, do meaningful work, and be part of a team that values people.

Explore what it’s like to work at Saddle Creek by reading our Associates' Stories blog. You can also learn more about Saddle Creek careers, our culture and the opportunities available across our organization.

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