Fulfillment Management Associate

Dassault Systemes; Los Angeles (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401K with company match

10 paid holidays

Job summary

Dassault Systèmes seeks a Fulfillment Management Associate to analyze, control, and approve license keys for both on‑premise and Cloud deployments within DSx.Client Order and key activation tools, aligned with customer agreements and 3DS policies.

You will manage cloud environments, orchestrate NTSRs, perform audits, and push Fulfillment through automated workflows. Collaborate with Sales Transaction Support and Partners to expand capabilities and efficiency.

Qualifications

• Experience with license key management and software entitlement
• Familiarity with cloud deployment models and on‑premise environments
• Ability to perform quality audits and ensure policy compliance
• Proven track record in improving business processes and cross‑functional cooperation
• Experience with automation technologies (RPA/AI) is a plus

Responsibilities

• Analyze, control, and approve license keys for on‑prem and cloud environments
• Manage cloud environments and service access deployments
• Prioritize and dispatch Non‑Technical Service Requests (NTSRs)
• Act as expert on license key processes and activation tools
• Conduct internal and external Fulfillment audits
• Scale Fulfillment activities through Training and delegation
• Drive automation and tool transformation via IDEAs and testing
• Support Sales Transaction Support and Partners through knowledge sharing

Skills

Cloud compliance

License management

Process improvement

Automation (RPA/AI)

Cross‑department collaboration

Auditing

Training & knowledge sharing

Data analysis

Issue resolution

Tools

ERP system

DSx.Client tools

Job description

Role & Responsibilities

Dassault Systemes is seeking a Fulfillment Management Associate to analyze, control, and approve license keys, both on-premise and Cloud, in DSx.Client Order and key activation and delivery tools, in accordance with customer agreements and 3DS policies and rules established by Business Administration.

Manage cloud environment and other service access deployments and modifications.

Manage Non-Technical Service Requests (NTSRs) by prioritizing and dispatching requests, analyzing issues through reproduction, and following up on escalations until resolution is delivered.

Act as an expert on license key processes, both on-premise and Cloud, as well as DSx.Client Care and key activation and delivery tools.

Conduct internal and external audits on Fulfillment Management activity.

Monitor and scale Fulfillment Management activities by delegating to Shared Service Centers through training and scope expansion.

Increase transaction automation by leveraging new technologies such as RPA and AI.

Define and transform Fulfillment Management processes and tools through IDEAs, process improvements, policy improvements, and simplification.

Contribute to related tool transformation through testing, including UATs.

Capitalize on and share knowledge and know-how, while training and supporting Sales Transaction Support and Partners both individually and collectively.

Qualifications

• Cloud compliance standard (quality, security, privacy)
• Issue licenses
• Integrate content into output media
• Manage standard enterprise resource planning system
• Perform quality audits
• Apply company policies
• Ensure compliance with legal requirements
• Guarantee customer satisfaction
• Perform escalation procedure
• Ensure cross-department cooperation
• Improve business processes
• Execute software tests
• automation technology
• Principles of artificial intelligence
• Track key performance indicators
• Develop training programs
• Provide user documentation

Soft Skills

• Communicate effectively
• Leading Others
• Solving Problems
• Priorities Requests
• Organizational Resilience
• Customer focus
• Quality focus
• Accountability
• Driving Change

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Compensation & Benefits

Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $24 and $28 per hour.