Fulfillment Lead

Jacksons Food Stores, Inc.; Caldwell (ID); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k retirement plan match

Medical benefits

Dental & Vision insurance

Paid time off

Pay bonuses

Job summary

Capitol Distributing is seeking a Fulfillment Lead in Caldwell, Idaho, to balance hands-on fulfillment work with supervision on the warehouse floor. The role drives productivity, safety, and quality while coaching team members and supporting Supervisors.

The position advances Capitol's leadership pipeline, emphasizes core values, and requires flexibility for varying shifts, including weekends and overtime as business needs require.

Qualifications

• High school diploma or equivalent preferred.
• Experience in warehouse distribution.
• Prior leadership experience preferred.
• Understanding of warehouse fulfillment and distribution operations.
• Strong communication, organization, and problem-solving skills.
• Ability to coach employees while maintaining operational performance.
• Ability to operate warehouse equipment or obtain certification.
• Good attendance and reliability; flexible shifts as needed.

Responsibilities

• Serve as a working lead while performing Fulfillment Clerk duties.
• Meet or exceed productivity and quality expectations.
• Lead by example with consistent performance and professionalism.
• Balance labor resources as priorities shift.
• Monitor workflow with emphasis on Production team.
• Coach employees on productivity, safety, and quality.
• Assist in training and mentoring new team members.
• Promote teamwork and cross-department collaboration.
• Maintain safe, clean, inspection-ready work areas.
• Report accidents and unsafe conditions immediately.
• Ensure compliance with policies and safety procedures.

Skills

Leadership

Warehouse operations

Communication

Problem solving

Coaching

Organization

Reliability

Flexibility

Forklift operation

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Capitol Distributing, 1920 S. KCID Rd., Caldwell, Idaho, United States of America •

Caldwell, ID, USA

Job Description

Posted Tuesday, September 1, 2026 at 6:00 AM

The Fulfillment Lead is a working leader responsible for balancing hands-on production with leadership on the warehouse floor. This position spends a significant portion of each shift performing Fulfillment Clerk responsibilities while also supporting Supervisors by coordinating workflow, coaching employees, promoting safety, and maintaining productivity throughout the operation.

Fulfillment Leads are expected to lead through action—not title. They set the pace through their own work ethic, professionalism, communication, and commitment to Capitol's Core Values. They recognize operational challenges, help balance labor across the warehouse with an emphasis on the Production team, and ensure employees have the support they need to be successful.

This position is an important step in Capitol's leadership pipeline and is intended to prepare high-performing employees for future supervisory opportunities.

About Capitol: Capitol Distributing is the largest convenience wholesale distributor in Idaho. Since 1983, Capitol has proudly served retailers throughout the Western United States from its 300,000-square-foot distribution center in Caldwell, Idaho. At Capitol, we believe our people are our greatest asset. Every shipment we deliver begins with a team committed to safety, teamwork, accountability, and exceptional customer service. Our Fulfillment Leads play a vital role in creating a culture where employees are engaged, operations run efficiently, and customers receive the quality and service they expect.

Schedule: Flexibility to work varying shifts, weekends, holidays, and overtime as business needs require.

Every Fulfillment Lead is expected to demonstrate Capitol's Core Values in every interaction.

Lead by Example

• Maintain strong productivity while fulfilling leadership responsibilities.
• Demonstrate professionalism, accountability, and a positive attitude.
• Set the standard for attendance, work ethic, safety, and quality.
• Be willing to step into any task needed to support the operation.
• Promote safety in every decision.
• Address unsafe conditions immediately.
• Foster teamwork, respect, and open communication.
• Help create a workplace where employees feel supported and valued.

Value Our Employees

• Coach and encourage team members.
• Assist with training and onboarding new employees.
• Recognize strong performance and encourage continuous improvement.
• Treat every employee fairly, consistently, and with respect.
• Hold yourself and others accountable for productivity, quality, and accuracy.
• Look for opportunities to improve processes and eliminate waste.
• Support daily production goals while maintaining exceptional customer service.

Integrity & Honesty

• Communicate openly and respectfully.
• Follow company policies consistently.
• Build trust through fairness, accountability, and ethical decision-making.

Primary Duties/Responsibilities:

• Serve as a working lead by performing Fulfillment Clerk duties while maintaining leadership responsibilities.
• Meet or exceed individual productivity and quality expectations.
• Lead by example through consistent performance and professionalism.
• Help maintain efficient workflow throughout assigned areas.
• Monitor workflow throughout the warehouse with an emphasis on the Production team.
• Communicate staffing needs and operational challenges to Supervisors.
• Assist in balancing labor resources as priorities change throughout the shift.
• Recognize bottlenecks early and help implement solutions to maintain production flow.
• Serve as the primary resource for Fulfillment Clerks during daily operations.
• Answer questions, provide direction, and reinforce company expectations.
• Coach employees on productivity, safety, and quality standards.
• Assist with training and mentoring new team members.
• Promote teamwork and collaboration across departments.
• Promote a culture where safety is everyone's responsibility.
• Ensure compliance with company policies and safety procedures.
• Report accidents, injuries, and unsafe conditions immediately.
• Reinforce quality control procedures and FIFO product rotation.
• Help maintain clean, organized, and inspection-ready work areas.
• Maintain professional communication with Supervisors, Forklift Operators, and team members.
• Communicate changing priorities and operational needs quickly and effectively.
• Escalate concerns that may impact safety, productivity, quality, or customer service.

Skills/ Qualifications:

• High school diploma or equivalent preferred.
• Previous warehouse distribution experience preferred.
• Previous leadership experience preferred.
• Understanding of warehouse fulfillment and distribution operations.
• Excellent communication, organization, and problem-solving skills.
• Ability to balance personal productivity with leadership responsibilities.
• Ability to coach employees while maintaining operational performance.
• Ability to operate warehouse equipment or become certified on required equipment.
• Strong attendance, reliability, and professionalism.
• Flexibility to work varying shifts, weekends, holidays, and overtime as business needs require.
• 15 (120 hours) Days Paid Time Off Annually
• Six Paid Company Holidays Annually
• 4% Company Match- 401k Retirement Plans
• Medical Benefits Plans & Health/Flex Saving Accounts
• Dental, Vision, and Disability Insurance
• (15% off purchases, $.20 cents off fuel- per gallon)
• Annual $5,250 Tuition Reimbursement
• Scholarship and Financial Assistance Programs
• On Demand Pay & Pay-cards
• $500 Employee Referral Bonus
• Up to $2,000 a year in performance bonuses
• Annual Merit Pay Increases

Working Conditions: Fulfillment Leads may work in Ambient, Refrigerated, or Freezer environments based on operational needs. This role requires frequent standing, walking, bending, reaching, climbing, lifting, and moving product weighing up to 50 pounds throughout shifts lasting up to 12 hours. Employees may be exposed to varying temperatures, warehouse noise, dust, and cleaning chemicals. Appropriate PPE and cold-weather gear will be provided as required.

Capitol Distributing is an Equal Employment Opportunity Employer and will ensure applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.

Capitol Distributing, 1920 S. KCID Rd., Caldwell, Idaho, United States of America,