Fulfillment Center Site Leader: Lean Ops & People Leader

Amazon; Santa Clara (CA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon in Santa Clara, CA is seeking a Site Leader to oversee budget, people development and operations objectives across the Fulfillment Center. You will lead Operations and Area Managers, mentor staff, and drive safety, quality and customer experience while achieving performance targets.

Responsibilities include driving Lean initiatives, setting clear expectations, and collaborating with HR, Finance and Facilities to secure resources and implement improvement plans across shifts and sites.

Qualifications

• Bachelor's degree or equivalent.
• Experience working in fast paced environments and managing workload under stress or escalated activity.
• Experience developing or delivering training programs across multiple sites or regions, or experience with technical writing.
• Experience leading large contingent workforce programs.
• Strong verbal and written communication skills.
• Experience prioritizing and handling multiple assignments while coordinating domestic and international travel.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

Leadership

Strategic thinking

Communication skills

People management

Education

Bachelor's degree or equivalent

Job description

Amazon in Santa Clara, CA is seeking a Site Leader to oversee budget, people development and operations objectives across the Fulfillment Center. You will lead Operations and Area Managers, mentor staff, and drive safety, quality and customer experience while achieving performance targets.

Responsibilities include driving Lean initiatives, setting clear expectations, and collaborating with HR, Finance and Facilities to secure resources and implement improvement plans across shifts and sites.