Fulfillment Center Operations Manager

UP Talent Group; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Base salary + bonus

Paid time off

Full benefits package

HSA and FSA

401(k) - matching

Equity options (potential)

Growth opportunities

Job summary

UP Talent Group partners with a fast-growing 3PL to identify exceptional Fulfillment Center Operations Managers for their warehouses in Hudson County, NJ and Bucks County, PA.

You will lead end-to-end fulfillment across multiple client accounts, drive performance, ensure SLA adherence, and implement continuous improvements in a fast-paced warehouse environment.

Competitive base salary with bonus, comprehensive benefits, and growth opportunities await the right leader.

Qualifications

• 5+ years of experience in fulfillment, warehouse, or distribution operations.
• Proven experience managing clients or business units simultaneously.
• Strong knowledge of WMS systems and warehouse best practices.
• Demonstrated leadership in high-volume environments.
• Analytical, problem-solving, and decision-making skills.
• Excellent communication with internal teams and external clients.
• Has flexibility with working hours, including weekends and holidays.

Responsibilities

• Oversee end-to-end fulfillment operations across multiple client accounts.
• Lead and develop warehouse teams, including supervisors and associates.
• Ensure SLAs and KPIs are consistently met, including accuracy and on-time shipping.
• Own labor planning, staffing, and scheduling to match volume.
• Identify process improvements to reduce costs and increase throughput.
• Partner with cross-functional teams for seamless operations.
• Support onboarding of new clients and system integration.
• Maintain compliance with safety standards and policies.

Skills

Leadership

Analytical

Communication

Labor planning

Flexibility with hours

Bilingual (English/Spanish)

Education

Bachelor's degree in Supply Chain or Logistics

Tools

WMS systems

Job description

UP Talent Group is partnering directly with the VP of Operations at a fast-growing 3PL company to identify a few excellent Fulfillment Center Operations Managers for their warehouses in Hudson County, New Jersey, and Bucks County, PA.

The company has multiple locations across the US and Canada and has an outstanding leadership team. The company has been partnering with major premium brands, and its mission is to redefine the next-gen 3PL space by providing exceptional customer service.

If you are an experienced and dedicated Fulfillment Center Operations Manager ready to join a fast-growing team and contribute to growth, this would be a very exciting position.

As a Fulfillment Center Operations Manager, you will:

• Report directly to the Senior Operations Manager
• Ensure operational excellence across multiple clients, delivering high service levels, and driving efficiency, accuracy, and scalability in day-to-day fulfillment activities.
• Thrives in a fast-paced warehouse environment, effectively leading teams, solving problems in real time, and ensuring accurate and timely execution of all fulfillment activities.
• Oversee end-to-end fulfillment operations, including receiving, inventory management, picking, packing, and shipping across multiple client accounts
• Ensure all client SLAs and KPIs are consistently met, including order accuracy, on-time shipping, and inventory integrity
• Act as the primary point of contact for client operational needs, ensuring high levels of customer satisfaction and responsiveness
• Lead and develop warehouse teams, including supervisors and associates, fostering a performance-driven culture
• Drive continuous improvement initiatives to optimize processes, reduce costs, and increase throughput
• Monitor and analyze operational performance metrics, identifying gaps and implementing corrective actions
• Manage labor planning, staffing, and scheduling to align with volume fluctuations and client demands
• Ensure inventory control best practices, including cycle counts, reconciliations, and root cause analysis
• Partner with cross-functional teams (Operations, Client Operations Management, IT, and Finance) to ensure seamless operations
• Support onboarding of new clients, including process design, layout, and system integration
• Ensure compliance with safety standards, company policies, and regulatory requirements

What They Value in You:

• 5+ years of experience in fulfillment, warehouse, or distribution operations, preferably within a 3PL environment
• Proven experience managing clients or business units simultaneously
• Strong knowledge of WMS systems and warehouse operational best practices
• Demonstrated leadership experience managing teams in a high-volume environment
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication skills with both internal teams and external clients
• Has flexibility with working hours, including weekends and holidays

What They Appreciate in You:

• Bachelor’s degree in Supply Chain, Logistics, or related field
• Bilingual: English and Spanish
• Experience in B2B, Wholesale fulfillment (for the PA location)

What They Offer:

• Competitive Base Salary + Bonus
• Paid Time Off
• Full Benefits Package (Health, Dental, and Vision)
• HSA (Health Savings Account) and FSA (Flexible Spending Account)
• 401(K) - Matching
• Potential Equity/Stocks Option
• Opportunity for growth and career advancement