Fulfillment Center Operations Lead — New DC Launch

SupplyHouse; Atlanta (GA); On-site; USD 96,000 - 120,000; Full time

Job summary

SupplyHouse seeks an Assistant General Manager for its new Atlanta fulfillment center. You will lead inbound and outbound operations, build a capable team, and ensure orders are processed accurately, on time, and safely while driving continuous improvement.

Reporting to the General Manager, you will develop staff, implement scalable processes, monitor KPIs, and partner with leaders to align objectives. This role requires 3–5 years in warehouse management, a bachelor’s degree, and hands-on

Qualifications

• Bachelor’s degree in a related field.
• 3–5 years of experience in warehouse, fulfillment, or distribution management with oversight of multiple teams.
• Experience leading exempt leaders and developing management teams through coaching, mentoring, and succession planning.
• Strong understanding of warehouse operations, including distribution flow, automation, WMS, inventory management, and logistics concepts.
• Proficiency with Microsoft Office applications (Word, Outlook, Excel).
• Strong critical thinking and problem-solving skills with the ability to prioritize and manage multiple priorities.
• Exceptional verbal and written communication skills with the ability to influence and align with executive leadership and frontline staff.
• Ability to work independently, multitask and follow processes and standard procedures.
• Proven track record of achieving operational goals related to productivity, accuracy, and cost efficiency.
• Strong background in process improvement and scalable solutions.

Responsibilities

• Oversee all processes and procedures for all Inbound and Outbound operations.
• Ensure teams are staffed appropriately to operate at peak efficiency and complete tasks daily.
• Manage the work performance of each member of the Inbound and Outbound leadership team to meet KPI metrics.
• Identify, lead, and support initiatives that improve service, accuracy, and productivity while reducing operating cost.
• Determine root causes of process opportunities and pilot resolutions to standard.
• Support the General Manager in overseeing the overall operations of the fulfillment center.
• Act as the General Manager in their absence and make key operational decisions.
• Partner with management to align objectives, problem solve, and develop new procedures and strategies.
• Build the leadership bench through development plans and succession planning.
• Deliver performance reviews and monthly check-ins with leadership to provide feedback.
• Address performance incidents and recommend actions.
• Train and develop Team Leads and Associates through coaching and mentoring.
• Attend HR and cross-functional meetings.
• Create and promote a safe working environment and safety culture.
• Lead by example and maintain professional standards.

Skills

Leadership

Coaching

Communication

Problem-solving

Multitasking

Education

Bachelor's degree

Tools

Warehouse Management System (WMS)

Microsoft Office (Word/Excel)

Job description

SupplyHouse seeks an Assistant General Manager for its new Atlanta fulfillment center. You will lead inbound and outbound operations, build a capable team, and ensure orders are processed accurately, on time, and safely while driving continuous improvement.

Reporting to the General Manager, you will develop staff, implement scalable processes, monitor KPIs, and partner with leaders to align objectives. This role requires 3–5 years in warehouse management, a bachelor’s degree, and hands-on