Fulfillment Center Operations Lead (Client-Facing)

ABM industries; Ontario (CA); On-site; USD 62,000 - 84,000; Full time

Job summary

ABM Industries in California is seeking a Project Manager to oversee operations at a designated site or group of sites, delivering operational excellence and strong customer satisfaction.

You will lead teams, manage day-to-day activities, and align programs with standards to consistently deliver high-quality service outcomes. The role is client-facing and requires organizational skills.

Qualifications

• 2+ years of experience in distribution and/or fulfillment center operations.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.

Responsibilities

• Oversee and maintain operational standards, metrics, and program execution across client fulfillment centers.
• Foster a customer-centric culture by enhancing communication, service quality, and client satisfaction.
• Ensure compliance with all processes, procedures, and documentation requirements.
• Build and maintain effective relationships through clear, respectful communication.
• Provide accurate and timely updates to clients, employees, and leadership.
• Identify operational challenges and implement data-driven solutions.
• Utilize analytics and sound judgment to guide decision-making.
• Recruit, develop, and mentor shift leads and management personnel.
• Promote a positive work environment and strong safety culture.
• Set clear expectations, ensure accountability, and coach employees.
• Take ownership of operational programs and proactively identify improvements.
• Perform additional duties and support special projects as assigned.

Skills

2+ years of distribution/fulfillment

Education

Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or related field

Job description

ABM Industries in California is seeking a Project Manager to oversee operations at a designated site or group of sites, delivering operational excellence and strong customer satisfaction.

You will lead teams, manage day-to-day activities, and align programs with standards to consistently deliver high-quality service outcomes. The role is client-facing and requires organizational skills.