Fulfillment Associate — Forklift Certified & Customer-Focused

Lowe's; Washington (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowe’s is seeking a warehouse associate to pick, stage, and fulfill customer orders, while maintaining clean, safe staging areas. You will validate orders, assist customers, and connect them with appropriate associates as needed.

The role includes operating certified equipment, supporting inventory accuracy, and completing administrative tasks with a proactive, team-driven approach. Excellent communication and reliability are essential.

Qualifications

• 6 months of experience using a computer
• 6 months of experience using common retail technology (smartphones/tablets)
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not certified)
• High school diploma or GED (preferred)
• 6 months of Retail experience (preferred)
• 6 months in customer service or product fulfillment at home improvement retailer (preferred)

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Basic computer skills

Retail technology experience

Safety awareness with equipment

Education

High school diploma or GED

Tools

Powered Equipment Certification

Job description

Lowe’s is seeking a warehouse associate to pick, stage, and fulfill customer orders, while maintaining clean, safe staging areas. You will validate orders, assist customers, and connect them with appropriate associates as needed.

The role includes operating certified equipment, supporting inventory accuracy, and completing administrative tasks with a proactive, team-driven approach. Excellent communication and reliability are essential.