Fulfillment Associate: Forklift Certified & Customer-Driven

Lowe's; Jackson (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Lowe’s is hiring for a warehouse-style associate in Jackson, TN, to pick, stage, and fulfill customer orders with accuracy and speed. The role emphasizes safety, quality controls, and teamwork in a fast-paced retail environment.

You will operate powered equipment, require forklift and related certifications, and collaborate with store leadership to resolve short picks while maintaining inventory accuracy. This position includes strong emphasis on customer-first service and reliable communication.

Qualifications

• 6 months of experience using a computer to input, access, modify, or output information.
• 6 months of experience using common retail technology, such as smartphones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time while keeping staging areas clean and safe.
• Deliver excellent service by selecting high-quality items, validating orders, answering questions, and connecting customers with the right associates.
• Operate and maintain certification for powered equipment and follow safety requirements.
• Support inventory accuracy using the Orders App, maintain SIMS compliance, and partner with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset and strong communication and teamwork.
• May be assigned other duties to support business needs.

Skills

Customer service mindset

Teamwork

Communication

Education

High school diploma or GED

Tools

Forklift certification

Order picker certification

Narrow Aisle Reach Truck certification

Job description

Lowe’s is hiring for a warehouse-style associate in Jackson, TN, to pick, stage, and fulfill customer orders with accuracy and speed. The role emphasizes safety, quality controls, and teamwork in a fast-paced retail environment.

You will operate powered equipment, require forklift and related certifications, and collaborate with store leadership to resolve short picks while maintaining inventory accuracy. This position includes strong emphasis on customer-first service and reliable communication.