Fulfillment Associate

Serigraph; West Bend (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Shift premiums

Earned wages before payday

Health benefits

401(k) with company match

Paid time off & holidays

Onsite fitness facility

Job summary

Serigraph is seeking a Fulfillment Associate at our West Bend, WI facility to lead flex staff and set up production lines, driving quality and accuracy for customer orders.

You will train co-workers, monitor line performance, and manage data entry in Titan while ensuring safety and efficient operation on the line.

Qualifications

• Experience in fulfillment or production operations.
• Strong communication skills to train others and give direction.
• Problem-solvers mindset; troubleshoot rather than wait for instructions.
• Comfort standing for up to 8 hours per shift.
• Basic math skills.
• Familiarity with safety, housekeeping, and PPE practices.
• Ability to enter data into the Titan system.
• Confidence reading and interpreting job tickets.
• Working knowledge of departmental procedures and policies.

Responsibilities

• Lead and train flex employees and temporary staff to meet customer specs.
• Set up and monitor production lines; prepare kits for First Piece Approval.
• Perform finishing tasks: counting, labeling, and packaging; record labor data.

Skills

Fulfillment Operations

Communication

Troubleshooting

Stamina

Math Skills

Safety & PPE

Titan System

Ticket Reading

Procedures Knowledge

Job description

Hiring for the following shifts: 1st Shift Monday-Friday 7:00 am - 3 pm 2nd Shift Monday-Friday 3:00 pm -11:00 pm Serigraph is looking for a Fulfillment Associate who's ready to do more than fill a shift — this role puts you at the center of how our fulfillment center runs. You'll guide co-workers and flex/temporary staff, set up and monitor production lines, and be a hands-on driver of the quality and accuracy that our customers count on. If you like a fast-paced environment where your judgment matters and no two days look exactly the same, this is your next role.

What You'll Do

Lead and Train

• Direct flex employees and temporary workforce, ensuring work meets customer specifications
• Train co-workers and flex staff on job responsibilities and expectations
• Clearly communicate shift-specific requirements so every shift starts strong

Run the Line

• Set up and monitor production lines, including hands-on kit preparation
• Prepare kits for First Piece Approval
• Make real-time adjustments to keep the line running efficiently
• Facilitate workflow across the line for both speed and quality

Own Quality

• Maintain accuracy in Kit Pack counting and packing
• Conduct in-process quality audits and labor reporting
• Inspect product for defects (printing, die cutting, laminating, and more)
• Pull quality production samples for shipment
• Have the authority to halt production over quality concerns — and the responsibility to flag it to management

Keep Things Moving

• Perform finishing tasks: counting, packaging, labeling, and operating material handling equipment
• Accurately record labor data — QA forms, job tickets, and move tags
• Maintain visual boards, whiteboards, and hourly labor records
• Generate accurate packaging labels
• Follow guidance from shift supervisors and the Fulfillment Line Point Person (Level 3)
• Follow environmental practices and procedures for material handling and disposal

What You Bring

• Experience in fulfillment or production operations
• Strong communication skills — you can train others and give clear direction
• A problem-solver's mindset; you troubleshoot rather than wait for someone else to
• Comfort standing for up to 8 hours per shift
• Basic math skills
• Familiarity with safety, housekeeping, and PPE practices
• Ability to enter data into the Titan system
• Confidence reading and interpreting job tickets
• Working knowledge of departmental procedures and policies

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer’s brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.

Life at Serigraph

The Average Serigraph Employee Has More Than 16 Years Of Service! The Tenure Of Our Coworkers Speaks Volumes For Life At Serigraph. Serigraph Employees Enjoy

• Competitive wages with shift premiums
• Access to earned wages before the scheduled payday
• A clean and air-conditioned environment
• Paid time off, 10 paid holidays, and a vacation buy/sell program
• Paid lunch breaks and holidays included in overtime
• Free onsite healthcare and telemedicine including COVID testing
• Full benefits package including health, dental, vision, disability, and life insurance
• 401(k) eligibility on day one
• Free onsite fitness facility and walking trails
• Cross training, growth, and promotion from within

• Serigraph is an Equal Opportunity Employer*We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.