Fuel Clerk 649

Kroger; Lake Orion (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

The Kroger Co. is seeking a Fuel Department supervisor to deliver outstanding customer service and to maintain a safe, welcoming Fuel Center environment. You will help the store meet sales and profit goals while supervising duties and daily activities in the fuel area.

Responsibilities include supervising fuel operations, scheduling, training, inventory, and adherence to all safety rules and company policies, while fostering a customer-first culture that encourages repeat visits.

Qualifications

• Effective communication is essential for customer and team interactions.
• Knowledge of basic math including counting, addition, and subtraction.
• Ability to stay calm and perform under pressure in a fast-paced environment.

Responsibilities

• Provide outstanding customer service and maintain a safe, clean Fuel Center environment.
• Promote teamwork and communicate information to associates to reach store goals.
• Oversee fuel operations, inventory, and ordering processes.
• Assist with opening/closing procedures and cash handling tasks.
• Ensure compliance with safety laws, policies, and reporting procedures.

Skills

Effective communication

Math proficiency

Stress management

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Fuel department. Support the day-to-day functions of the Fuel operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on the performance of their jobs and participate in the performance appraisal process.
• Understand and adhere to guidelines on restricted sale items (for example tobacco).
• Adhere to all local, stat,e and federal laws and company guidelines.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold at the Fuel Center, and assisting them with issues at the Fuel stations.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Plan, organize, maintain and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Responsible for fuel delivery and documentation of fuel inventory.
• Process fuel, merchandise, and lottery sales quickly and accurately.
• Follow opening and closing procedures for the Fuel center.
• Perform cashier functions, including opening/closing register, maintaining tills, ringing sales, completing tender transactions, and money drops.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Maintain state, local and company compliance reports and logs.
• Complete incident and security reports.
• Clean up spills and complete Fuel Spill Report.
• Maintain knowledge of emergency plans numbers and procedures.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Responsible for cleaning and maintaining kiosk and equipment as well as fuel dispensers, trash receptacles, customer surfaces, and parking area outside the kiosk.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

• Puts the Customer First - Anticipates customer needs, champions for the customer, and acts with customers in mind, exceed customers’ expectations, gains customers’ trust and respect.
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
• Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations.

Desired Previous Job Experience:

• Fuel experience.
• Second language (speaking, reading and/or writing)