FUEL CENTER/LEAD CLERK

Kroger Family of Companies; Virginia; On-site; USD 25,000 - 29,000; Full time

Job summary

Kroger Co. is seeking an energetic Fuel Department team member to deliver outstanding customer service, manage fuel operations, and maintain a safe, clean environment across the store.

You will support department budgeting, inventory, and cash handling while ensuring safety and quality standards are met. The role requires effective communication, the ability to handle stressful situations, and a High School Diploma or GED.

Qualifications

• Effective communication skills.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Participate in the inventory process
• Maintain inventory accuracy and note discrepancies
• Train department associates on inventory/stocking and CAO
• Responsible for fuel delivery and fuel inventory documentation
• Process fuel, merchandise, and lottery sales quickly and accurately
• Follow opening and closing procedures for Fuel center
• Maintain till per company policy
• Perform cashier functions: open/close register, ring sales, tender transactions
• Comply with safety procedures and identify unsafe conditions
• Reinforce safety programs and notify management of hazards
• Maintain compliance reports/logs
• Complete incident and security reports
• Clean spills and complete Fuel Spill Report
• Know emergency plans numbers and procedures
• Notify management of accidents
• Report safety risks, theft or fraud
• Preventive maintenance by inspecting equipment and report repairs
• Stock and inventory merchandise in kiosks
• Clean kiosk/equipment, fuel dispensers, vending machines, trash, surfaces, and parking area
• Must perform essential job functions with or without accommodation

Skills

Effective communication

Stress management

Math proficiency

Education

High School Diploma or GED

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Fuel department. Support the day-to-day functions of the Fuel operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports

• Participate in the inventory process
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Responsible for fuel delivery and documentation of fuel inventory
• Process fuel, merchandise, and lottery sales quickly and accurately
• Follow opening and closing procedures for Fuel center
• Maintain till according to company policy
• Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions, and money drops
• Comply with safety procedures and identify unsafe conditions to management
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Maintain state, local and company compliance reports and logs
• Complete incident and security reports
• Clean up spills and complete Fuel Spill Report
• Maintain knowledge of emergency plans numbers and procedures
• Notify management of customer or employee accidents
• Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Stock and inventory merchandise in kiosks
• Clean and maintain kiosk and equipment as well as fuel dispensers, vending machines, trash receptacles, customer surfaces, and parking area outside the kiosk
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum

Effective Communication Skills

Ability to handle stressful situations

Knowledge of basic math (counting, addition, and subtraction)

Desired

High School Diploma or GED

Any fuel experience

$17.95 - $20.80 per hour