FUEL CENTER/LEAD CLERK

Kroger; Roanoke (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Kroger is seeking a dedicated Fuel Department lead to supervise daily fuel operations, ensure safety and efficiency, and deliver excellent customer service. You will work with store management to monitor budget, inventory, and compliance while coordinating with other departments to meet store goals.

The role requires strong communication, basic math proficiency, and the ability to manage multiple tasks in a fast-paced retail environment. Prior fuel experience is a plus.

Qualifications

• Effective communication and customer service focus required.
• Ability to stay calm and organized under pressure.
• Basic math skills for cash handling and quick calculations.

Responsibilities

• Assist store management in preparing the store/department budget, profit and loss reviews, and take action on financial reports.
• Participate in the inventory process and monitor stock levels.
• Maintain inventory accuracy and address discrepancies.
• Train department associates on inventory/stocking and CAO.

Skills

Effective Communication Skills

Ability to handle stressful situations

Knowledge of basic math

Education

High School Diploma or GED

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Fuel department. Support the day-to-day functions of the Fuel operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Fuel department. Support the day-to-day functions of the Fuel operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Participate in the inventory process
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Responsible for fuel delivery and documentation of fuel inventory
• Process fuel, merchandise, and lottery sales quickly and accurately
• Follow opening and closing procedures for Fuel center
• Maintain till according to company policy
• Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions, and money drops
• Comply with safety procedures and identify unsafe conditions to management
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Maintain state, local and company compliance reports and logs
• Complete incident and security reports
• Clean up spills and complete Fuel Spill Report
• Maintain knowledge of emergency plans numbers and procedures
• Notify management of customer or employee accidents
• Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Stock and inventory merchandise in kiosks
• Clean and maintain kiosk and equipment as well as fuel dispensers, vending machines, trash receptacles, customer surfaces, and parking area outside the kiosk
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Effective Communication Skills
• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• High School Diploma or GED
• Any fuel experience