Fuel Center Clerk

Kroger; Roanoke (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger is hiring for a fuel centre associate in the Roanoke area. The role involves assisting customers, pumping gas, operating the register, and maintaining fuel-area cleanliness. You will file incident reports and follow safety procedures while upholding Kroger's values of respect, integrity, and inclusivity.

The position requires strong customer service, the ability to work in a fast-paced environment, and the capacity to handle cash and safety documentation accurately. Training is provided.

Qualifications

• Familiarity with industry terms and processes.
• Ability to work in a fast-paced environment.
• Ability to work without direct supervision.

Responsibilities

• Model Customer 1st behaviour; deliver excellent customer service
• Pump gas
• Complete daily tour and inspection
• Fill out incident and security reports
• Clean up fuel spills and complete Fuel Spill Report
• Recover displays; maintain cleanliness of department
• Perform cashier functions
• Answer telephones
• Comply with corporate policies
• Comply with safety guidelines and standards
• Promote and follow company initiatives
• Maintain knowledge of emergency plans, numbers and procedures
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Cashier duties

Safety awareness

Conflict management

Team collaboration

Job description

Job Description

Assist customers and manage cash register. Maintain neatness and cleanliness of the fuel centre. Recover stock, fill out incident and security reports, and maintain compliance documentation. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Model Customer 1st behaviour; deliver and encourage other associates to deliver excellent customer service
• Pump gas
• Complete daily tour and inspection
• Fill out incident and security reports
• Clean up fuel spills and complete Fuel Spill Report
• Recover displays; maintain cleanliness of department
• Perform cashier functions
• Answer telephones
• Comply with corporate policies
• Comply with all safety guidelines and standards
• Promote and follow company initiatives
• Maintain knowledge of emergency plans, numbers and procedures
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Familiarity with industry/technical terms and processes
• Ability to work in a fast-paced environment
• Ability to work without direct supervision

Desired

• Any related experience
• Knowledge of company policies, procedures and organisational structure