Fuel Center Associate — Customer Service & Safety

Kroger; Westland (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is seeking staff for fuel center operations, focusing on customer service, cash handling, and maintaining a clean, safe environment. The role requires daytime and possibly varying shifts, with responsibilities ranging from pumping gas to incident reporting.

Candidates should be reliable, work well under pressure, and follow company policies and safety guidelines while assisting customers and coworkers in a fast-paced setting.

Qualifications

• Familiarity with industry/technical terms
• Ability to work in a fast-paced environment
• Ability to work without direct supervision

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Pump gas
• Complete daily tour and inspection
• Fill out incident and security reports
• Clean up fuel spills and complete Fuel Spill Report
• Recover displays; maintain cleanliness of department
• Perform cashier functions
• Answer telephones
• Comply with corporate policies
• Comply with all safety guidelines and standards
• Promote and follow company initiatives
• Maintain knowledge of emergency plans numbers and procedures
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Cash handling

Fast-paced environment

Supervision-free work

Job description

Kroger is seeking staff for fuel center operations, focusing on customer service, cash handling, and maintaining a clean, safe environment. The role requires daytime and possibly varying shifts, with responsibilities ranging from pumping gas to incident reporting.

Candidates should be reliable, work well under pressure, and follow company policies and safety guidelines while assisting customers and coworkers in a fast-paced setting.