Fuel Center Associate — Fast-Paced, Customer-First

Kroger; Goshen (IN); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Kroger is seeking staff to assist customers at the fuel center, manage cash registers, and maintain cleanliness and safety standards. The role includes pumping gas, completing tours, handling incident reports, and ensuring compliance with company policies and emergency procedures.

The position emphasizes honest and respectful service, documentation, and teamwork in a fast-paced environment, including handling spills and assisting diverse customers, including minors and seniors.

Qualifications

• Familiarity with industry/technical terms and processes.
• Ability to work in a fast-paced environment.
• Ability to work without direct supervision.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service.
• Pump gas
• Complete daily tour and inspection
• Fill out incident and security reports
• Clean up fuel spills and complete Fuel Spill Report
• Recover displays; maintain cleanliness of department
• Perform cashier functions
• Answer telephones
• Comply with corporate policies
• Comply with all safety guidelines and standards
• Promote and follow company initiatives
• Maintain knowledge of emergency plans numbers and procedures
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Industry knowledge

Fast-paced environment

Independence

Job description

Kroger is seeking staff to assist customers at the fuel center, manage cash registers, and maintain cleanliness and safety standards. The role includes pumping gas, completing tours, handling incident reports, and ensuring compliance with company policies and emergency procedures.

The position emphasizes honest and respectful service, documentation, and teamwork in a fast-paced environment, including handling spills and assisting diverse customers, including minors and seniors.