服务经理

Trane Technologies plc; Wilmington (NC); On-site; USD 118,000 - 165,000; Full time

Benefits offered by this job

医疗保险

401K 匹配

教育培训机会

学费补助

带薪假期

Job summary

Trane Technologies 正在招募区域服务经理，负责服务修理、升级、服务协议及新设备安装等工作。需要在客户现场领导团队，优化服务流程、成本控制及客户满意度。具备5年以上HVAC相关领域经验与团队管理能力尤为重要。

该职位要求出差至指定地区，具备强烈的领导能力、良好沟通以及对安全合规的坚持。公司提供全面福利与职业发展机会。

Qualifications

• 在HVAC或相关领域拥有5年以上工作经验。
• 具备带队与排班能力，能协调大团队工作。
• 具备项目管理技能，能推动启动与客户需求执行。

Responsibilities

• 负责服务修理、升级/增强、服务协议以及新设备安装的全面领导。
• 与销售协作，提供及时的服务协议定价与部件/服务报价。
• 协调现场技术人员培训、派工和绩效管理，确保客户满意。
• 监督服务协调功能、确保安全与合规，处理紧急维修与常规维护。
• 通过培训与发展提升员工技能，推动持续改进与客户体验。

Skills

Leadership

Project management

HVAC knowledge

Team coaching

Tools

Microsoft Office

Salesforce

Job description

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说 特灵科技， 以及通过我们的各项业务，包括 特灵 注册商标 和 Thermo King 可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

工作地点：

现场作业：工作在客户现场进行。

What's in it for you:

Trane in Latham, NY is hiring for an Area Service Manager to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, technicians recruitment, training and development management of technicians, invoicing and collections, and customer satisfaction.

Ideal candidate will be located in any of the following counties: Delaware County, Greene County, Columbia County, Sullivan County, Ulster county, Dutchess County, Orange County, Putnam County.

What you will do:

• P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
• Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
• Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location. Company vehicle provided.

What you will bring:

• 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
• 3+ years experience managing and coaching large teams and organizing work schedules.
• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• We prioritize practical experience, relevant skills, and alignment with our leadership principles.

年度基本薪资范围或小时基本工资范围

$117,673.33 - $164,675.00

薪酬类型

薪资

符合激励资格

Yes

符合销售佣金资格

No

免责声明我们致力于为该职位提供具有竞争力的薪酬，并根据多种因素进行定制。实际薪酬将取决于资历、绩效、地理位置、学历、经验、出差要求以及工会归属等因素。我们的薪酬范围通常以该国家的全国平均水平为基础。此外，福利待遇可能会因地区、业务归属、工会参与以及员工身份的不同而有所差异。

在工作与家庭中都能蓬勃发展：

• 您和家人的福利从第一天起即生效，包括医疗保险，以及提供丰厚激励的全方位健康福利计划 – 我们敢于关怀！
• 家庭组建福利包括生育治疗保障，以及收养/代孕协助。
• 带薪休假包括最多 15 天年假、带薪节假日、病假，以及其他支持志愿服务和育儿假的选项。
• 401K 匹配缴款、通过公司项目提供的教育与培训机会，以及学费补助和学生贷款债务支持。

免责声明： 福利内容可能因工作地点、集体谈判协议以及当地/州法规而异

安全敏感岗位

Yes

公司将某些岗位指定为安全敏感岗位。安全敏感岗位可能要求您通过额外的药物筛查。此岗位为安全敏感岗位：

我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。