FT Retail Management Trainee Floating

First Security Bank; Searcy (AR); On-site; USD 36,000 - 54,000; Full time

Job summary

First Security Bank is seeking a professional, energetic individual to join as a Retail Management Trainee in Arkansas. This one-year, on-site program develops foundational retail banking management skills through hands-on training in branch operations, regulatory compliance, and sales performance, with participation inLeadership Training via Bank Better University.

The role requires travel between branches within the market and a commitment to the bank's Core 5 values in customer and coworker

Qualifications

• Must have a high school diploma or GED; post secondary education preferred.
• 1–2 years banking or retail experience preferred.
• Proven ability to train employees, set goals, and provide direction.
• Proficiency with Outlook, Word, Excel, typing, 10-key and internet use.

Responsibilities

• Learn retail management fundamentals by observing an experienced leadership team.
• Foster a positive environment that supports customer service and employee engagement.
• Promote a service-focused culture where customers feel welcomed and valued.
• Support daily branch operations including staff scheduling and duties.
• Serve as a communication link between leadership, departments and staff.
• Develop leadership skills through coaching and feedback on policies and productivity.
• Ensure compliance with bank policies, audit controls, security procedures and regulatory requirements.
• Review reports, monitor transactions, and assist with account maintenance.
• Support management in achieving banking center objectives and handle special requests.
• Build knowledge of bank products and services and develop customer relationships.

Skills

Banking experience

Train employees

Leadership

Customer service

Core values alignment

Education

High School Diploma or GED

Post Secondary education

Tools

Outlook

Word

Excel

Typing

10-key

Internet

Job description

Important Information Regarding Application Process: Please note that we do not accept resumes. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

Summary

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Management Trainee! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

In this role, you will develop foundational skills for an entry-level management position in retail banking. As part of this structured one-year program, the trainee will learn to champion First Security Bank’s leadership principles as presented through Bank Better University’s Leadership Training. The trainee will gain a strong understanding of retail management practices through hands‑on training focused on branch operations, regulatory compliance, and branch sales performance. Additionally, participation in various leadership and procedural training courses is required throughout the program.

This position requires on‑site work and the ability to travel/float between branches within the designated market.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Post Secondary education preferred.
• One year retail work experience with First Security Bank preferred.
• Completion of Retail Banking Specialist 1 (or higher) Checklist (internal) required; OR
• 1-2 years of banking experience (external) required.
• Completion of Retail Banking Specialist 2 or 3 preferred.
• The completion of Retail checklists through Supervisor level within 1 year will be required.
• Demonstrated ability to successfully train employees, set goals and provide direction.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.

HOURS OF AVAILABILITY

Regularly Scheduled Hours/Week: 40+ hours per week | Monday - Friday 8:00am-5:30pm | Saturdays 8:00am-12:30pm (typically 1 per month) | *Extended working hours may be required.

Essential Duties And Responsibilities

• Learn retail management fundamentals by working alongside and observing an experienced retail leadership team.
• Develop the ability to foster a positive work environment that supports exceptional customer service, employee engagement, and relationship growth.
• Learn to promote a service-focused culture where customers feel welcomed, valued, and engaged, while encouraging team members to take ownership of individual and banking center goals.
• Gain experience supporting daily branch operations, including staff scheduling, performing essential retail duties, and assisting with weekly team huddles.
• Learn to serve as a communication link between leadership, departments, and staff to support understanding of directives, initiatives, and performance goals.
• Develop leadership skills by participating in coaching, performance feedback, and reinforcement of policies, procedures, and productivity standards.
• Learn and support compliance with bank policies, audit controls, security procedures, and regulatory requirements, including BSA, Reg CC, Reg E, Fair Lending, and SAR/CTR guidelines.
• Gain experience reviewing reports, monitoring transactions, assisting with account maintenance, and helping resolve escalated customer concerns.
• Support management in achieving banking center objectives and assist with specialized service requests and operational exceptions as needed.
• Build knowledge of bank products and services across all lines of business while developing customer and community relationships through outreach and engagement.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

This position will have no direct supervisory responsibilities. Part of the training process will include their observation of the manager making both minor and major decisions in the workplace. They will learn how to discipline and evaluate employees’ performance for all retail staff. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision.

Soft Skills

Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS

Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The duties of this position require strong independent problem-solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations, and articulate complex information in written or oral form.