Senior Residence Manager

Birch Family Services; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Birch Family Services is seeking a Senior Manager to oversee the daily operations of a residential facility. The role involves staff management, treatment planning, and ensuring a quality environment for emotionally disabled adults to enhance their functioning.

Applicants should have a Bachelor's degree in Psychology or a related field, along with significant experience in managing supportive services. Strong communication and organizational skills are essential. The position is based in New York, New York.

Qualifications

• Bachelor's degree in Psychology, Rehabilitation Counseling or related human service field.
• 3+ years experience working with a developmentally disabled population.
• 3 years administrative/managerial experience with an emotionally disabled population.

Responsibilities

• Manage daily operations of the residential facility.
• Ensure adequate coverage for staff shifts.
• Monitor the distribution of medications weekly.

Skills

Management skills

Communication skills

Organizational skills

Competency in written and verbal communication

Education

Bachelor's degree in Psychology or related field

Minimum 3 years of experience with developmentally disabled populations

3 years administrative/managerial experience

Tools

Microsoft Office Suite

Job description

Description

The Senior Manager manages the daily operation of the residential facility including staff supervision, treatment planning and maintenance of the physical plant to ensure quality services to all residents and assists in maximizing the functioning of emotionally disabled adults in order to prevent hospitalization.

Essential Functions

Support the individual by supporting a comfortable home environment. Examples include but are not limited to:

• Ensure that shifts have adequate coverage, including alerting the Program Coordinator when essential staff calls out to secure appropriate coverage within the residence.
• Ensure that SS receive a schedule informing them of responsibilities.
• From direct observations, ensure that all SS are following the schedule.
• Ensure that SS manage the DCC’s, which would entail documenting house and occurrence logs.
• From direct observations, ensure that SS are completing goals according to method.
• From direct observations, ensure that SS, when necessary, are implementing behavioral support plans accordingly.
• Attend semi-annual, annual and special meetings at schools and/or day treatment programs.
• Communicate professionally with schools and/or day treatment programs when necessary.
• Ensure that clothing inventories are completed monthly.
• Monitor the distribution of medications weekly, collaborate with nurses on medical issues or concerns that affect the individuals, assist with scheduling medical appointments, and ensure medication is ordered.
• Ensure that quarterly drug regimens are completed, reviewed by the pharmacist and placed in the record.
• Verify that contact with schools, day treatment programs and family is documented.
• Ensure that fire drills are conducted according to schedule.
• Ensure that clinical teams are informed of needed program and recreational supplies.
• Adhere to the policies and procedures of the agency and attend all necessary meetings as assigned by the Program Coordinator.
• Maintain appropriate and effective interpersonal relationships with team members, DCC, SS, clinicians, supervisors, support and administrative staff.
• Demonstrate understanding of abuse and incident reporting regulations and collaborate with Quality Assurance Team with internal investigation and/or reportable incidents that are under Justice Center review.
• Demonstrate and understand the philosophy of the agency regarding behavior modification, communication, community inclusion, etc.
• Inform Program Coordinator of outstanding staff performance and any staff disciplinary concerns.
• Inform RN and Nursing Administrator of any consumer medical concerns or changes in an individual’s behavior.
• Perform DCC/SS responsibilities in the absence and/or shortage of staff to ensure that all individuals are in a safe and healthy living environment.
• Provide in-house training to new employees.
• May be assigned other tasks and duties.

Qualifications

• Bachelor’s degree in Psychology, Rehabilitation Counseling or related human service field, or an equivalent combination of education and experience.
• Minimum 3‑year experience working with a developmental disabled population, preferably in a residential, health or treatment-related setting.
• A minimum of 3 years administrative/managerial experience with an emotionally disabled population.
• Must successfully complete Medication Administration Course within 90 days of employment.
• Excellent management, communication and organizational skills.
• Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards.
• Proficiency with basic computer usage and Microsoft Office Suite.
• QDIP Certification preferred.
• Valid NYS Driver’s License required.
• Ability and willingness to obtain certification in SCIPR Competencies and advance to Promote Competencies.