FT - Guest Service Representative - theWit

DREAMWEAVER HOTELS INC - THEWIT; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

PTO - Paid time off

401(k) Retirement Plan

FSA

Life and AD&D Insurance

STD - Short-Term Disability

LTD - Long-Term Disability

Travel discounts

Wellness programs

Job summary

theWit Hotel seeks a polished Guest Service Agent to deliver refined service and warmth at our elite front desk. You will manage arrivals and departures, assist with reservations, and coordinate with departments to create a seamless stay in downtown Chicago.

The role requires a minimum of one year in front-office or hospitality, strong communication, and a professional appearance suitable for a luxury setting. Weekend/evening availability is expected.

Qualifications

• Hilton brand experience strongly preferred.
• High school diploma or GED required.
• Minimum one year of front-office or hospitality experience preferred.
• Exceptional interpersonal and communication skills.

Responsibilities

• Greet guests warmly with professionalism and poise.
• Manage check-ins and check-outs, including registrations and payments.
• Assist with reservations and anticipate guest needs.
• Coordinate with Housekeeping, Concierge, and Food & Beverage for cohesive service.
• Maintain knowledge of hotel amenities and local attractions.
• Uphold theWit’s renowned guest service standards and attention to detail.

Skills

Interpersonal skills

Multitasking

Communication skills

Customer service

Professional appearance

Education

High school diploma or GED

Job description

theWit Hotel, a dynamic destination within the Hilton Brand, stands at the intersection of sophistication, creativity, and exceptional hospitality in the heart of downtown Chicago. We are seeking an engaging and polished Guest Service Agent who embodies refined service and genuine warmth to join our distinguished front office team.Position Overview – Guest Service AgentAs a Guest Service Agent at theWit, you will create an enduring impression for every guest. From seamless arrivals to thoughtful departures, your attention to detail and personalized approach will reflect the distinctive standard of excellence our guests expect. You will manage check-ins and check-outs, assist with reservations, anticipate guest needs, and coordinate flawlessly with all hotel departments to ensure an effortless and memorable stay.Responsibilities:Welcome every guest with professionalism, poise, and authentic hospitalityManage the full guest experience, including registration, room assignments, and payment processingHandle guest requests and concerns with discretion, efficiency, and careCollaborate with colleagues in Housekeeping, Concierge, and Food & Beverage to ensure cohesive serviceMaintain in-depth knowledge of hotel amenities, local attractions, and the Hilton brand standardsUphold theWit’s renowned guest service culture through excellence and attention to detailQualificationsHilton brand experience strongly preferredHigh school diploma or GED requiredMinimum one year of front-office or hospitality experience preferredExceptional interpersonal and communication skillsStrong multitasking and problem-solving abilitiesFlexible availability including weekends, evenings, and holidaysProfessional appearance and demeanor consistent with a luxury hospitality environmentWorking Conditions:Fast-paced hospitality environment.Requires extended periods of standing and walking.May involve occasional lifting of items up to 25 lbs.Must be able to lift and/or move up to 25 pounds.Compensation$24.00 per hourBenefits:We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:Medical Plans: Choice of three plans to meet your healthcare needs.Dental Plans: Two options for dental coverage.Vision Insurance: Coverage for routine eye care and eyewear.Paid Time Off (PTO): To support work-life balance.401(k) Retirement Plan: Plan for your future with employer contributions.Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.Voluntary Long-Term Disability (LTD): Additional protection for extended disability.Commuter Benefits: Save on transit and parking expenses.Pet Insurance: Options to support your furry family members.Hilton travel discounts and employee room rates worldwideCareer growth and training opportunitiesAccess to wellness programs and employee appreciation eventsPlease note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.Join theWit Hotel, where contemporary elegance and Chicago’s iconic energy meet. Be part of a team that celebrates creativity, cultivates excellence, and delivers an unforgettable guest experience every time.E-Verify Participation:theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.Equal Employment Opportunity:theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.