FT DV Advocate - Evening

YWCA Nashville & Middle Tennessee; Nashville (TN); On-site; USD 22,025 - 31,370; Full time

Benefits offered by this job

10 Paid Holidays

Employer-Paid Long-Term Disability

Parental Leave

Employer Paid $25K Life

Health Reimbursement

Job summary

YWCA Nashville & Middle Tennessee is looking for a compassionate helpline responder to provide emotional support and safety planning for callers in crisis. This full-time position operates Monday through Friday, from 3:00 pm to 11:30 pm, and involves assessing needs, maintaining confidential records, and ensuring the physical safety of residents. A high school diploma and related experience are required; a bachelor's is preferred. The role is office-based with no remote work option.

Qualifications

• Requires a high level of compassion, empathy, and sensitivity to callers.
• Experience in crisis management preferred.
• Strong verbal and written communication skills necessary.

Responsibilities

• Respond to calls providing emotional support and safety planning.
• Maintain accurate and confidential records for clients.
• Conduct intake and safety planning with shelter residents.

Skills

Crisis management

Communication skills

Compassion

Organizational skills

Problem-solving

Sensitivity to domestic violence survivors

Education

High school diploma

Bachelor's degree in counseling or related field

Job description

Position Summary

Position responds to incoming calls on the YWCA 24-hour crisis & support helpline providing emotional support, resources and safety planning, when appropriate. This position requires a high level of compassion, empathy, and sensitivity to all callers and shelter residents.

Work with us and receive

• 10 Paid Holidays.
• Employer-Paid Long-Term Disability.
• Parental Leave
• Employer Paid $25K Life.
• Health Reimbursement.

Job Details

• Hours: Monday-Friday 3:00 pm-11:30 pm.
• $19.38/hour (This is not a remote position).

For faster consideration, please use the link below to apply: https://apply.appone.com/job/69fa1ea96b5448059fe2a719

Relationships and Contacts

• Within the organization: Maintains frequent and professional working relationships with staff throughout the organization including peers, directors, senior, and executive management.
• Outside the organization: Maintains frequent and professional working relationships with shelter clients, visitors, and volunteers.

Essential Responsibilities

• Assesses the need of callers for emergency shelter, determines eligibility for intake, and develops transportation plan to shelter.
• Provides supportive interactions and information on the dynamics of domestic violence to shelter residents.
• Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner on a daily basis.
• Conducts intake, orientation, exit interviews, and safety planning with shelter residents in an appropriate/timely manner.
• Monitors building status and cleanliness, reporting malfunctions and ensuring the building is kept clean.
• Identifies barriers to success for clients and makes appropriate referrals.
• Monitors resident activity throughout the shelter and manages conflict through appropriate intervention.
• Monitors and secures physical environment to maximize the safety of residents, implementing appropriate reactions to security threats as needed.
• Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
• Manages and maintains the rotating holiday residential coverage.

Additional Responsibilities

• Provide support to visitors and volunteers.
• Conducts client meetings as needed to share information and build community.
• Conduct weekly room inspections, noting the status of the building and filing appropriate work orders.
• Attends program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
• Performs other duties as assigned.

Minimum Requirements

Education and Experience:

• High school diploma or equivalent and minimum of six months related experience required.
• Bachelor’s degree in counseling or a related mental health field preferred.

Physical Requirements

• While performing the duties of this job, the employee must be able to communicate with peers/general public, clients, and/or vendors.
• Ability to carry materials with various weights up to 25 lbs.
• Ability to navigate the work environment and remain in a position for extended periods of time, with or without reasonable accommodation.
• Ability to type and use standard office equipment.
• Strong verbal and written communication skills.
• Adaptable to work environments with fluctuating noise levels.

Other Requirements

• Must possess and maintain a valid driver’s license, motor vehicle insurance that complies with local laws, and a clean motor vehicle report (MVR).

Skill Competencies

• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with callers.
• Ability to speak concisely and effectively communicate needs and information.
• Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues.
• Sensitivity to the needs of survivors of domestic violence and their children.
• Excellent organizational and time management skills.
• Ability to exercise sound judgment and discretion.
• Resourceful, creative, and problem solver.
• Excellent oral and verbal communication skills analyzing problems and presenting solutions to various staff and clients.
• High follow-through and attention to detail.
• Demonstrated respect for and sensitivity to cultural differences.
• Strong belief in the YWCA and ability to convey its importance.

YWCA Nashville & Middle Tennessee reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.