Lead DV Advocate-Night

YWCA Nashville & Middle Tennessee; Nashville (TN); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

10 Paid Holidays

Employer-Paid Long-Term Disability

Employer Paid $25K Life

Health Reimbursement

Job summary

YWCA Nashville & Middle Tennessee is seeking a Lead Domestic Violence Specialist for the Weaver Domestic Violence Center. The position involves providing direct services to survivors during the third shift, responding to crisis line calls, offering emotional support, safety planning, and connecting clients with resources.

The role includes supervising advocates, assisting with staff training, managing shelter supplies, and maintaining confidential client documentation to support a safe,

Qualifications

• High school diploma or equivalent; a Bachelor’s in Counseling or a related mental health field is preferred.
• Experience in residential settings or domestic violence shelters is desirable.

Responsibilities

• Respond to 24-hour crisis line calls and provide emotional support, safety planning, and referrals.
• Manage shelter supplies, inventory, and reporting maintenance needs.
• Support staff training and third shift operations to ensure safe, trauma-informed care.
• Monitor resident safety and security and coordinate with staff for program needs.

Skills

Crisis intervention

Trauma-informed care

Safety planning

Staff training

Communication

Conflict resolution

Education

High school diploma

Bachelor’s in Counseling or related field preferred

Job description

The night Lead Domestic Violence Specialist provides direct services to survivors at the Weaver Domestic Violence Center, ensuring quality care in a safe and secure environment. The Lead DV Advocate supports and guides advocates during the third shift operation. Responsibilities include responding to 24-hour crisis line calls, providing emotional support, safety planning, and connecting survivors to resources. Primary responsibilities include supporting staff training, managing shelter supply orders, inventory and reporting maintenance needs.

• Hours: 11:00pm-7:30am; Sunday-Thursday (40 hours per week).
• Pay: $20.91/hour.

(This is not a remote position)

Relationships and Contacts:

• Within the organization: Maintains frequent and professional working relationships with staff throughout the organization including peers, DV Leadership.
• Outside the organization: Maintains frequent and professional working relationships with shelter clients, visitors and volunteers.

Job Responsibilities

• Manage all shelter supplies in accordance with budgetary guidelines, including tracking costs, submitting expenses, and processing invoices.
• Coordinate program and office supply inventory to support daily operations, ensuring storage areas and the basement remain organized and well-maintained.
• Conduct assessments to determine shelter eligibility and manage intakes, orientations, safety planning, exits, and exit interviews. Provide trauma-informed, empowerment-based support to residents, including providing information on domestic violence, addressing barriers to client success, and making appropriate referrals. Maintain accurate, confidential documentation of client progress, behaviors, incidents, and interactions in a timely and ethical manner.
• Monitor resident activity throughout the facility, manage conflicts using appropriate interventions, and respond to safety and security concerns to ensure a safe living environment for all residents. Monitor building cleanliness and maintenance needs, file work orders as necessary.
• Understand, implement, and communicate agency and program policies and procedures to residents, staff, and volunteers, ensuring consistent application of program standards.
• Assist with new hire onboarding and provide ongoing staff training as needed. Participate in all required staff meetings, trainings, and agency-wide meetings.

Additional Responsibilities:

• Provide support to visitors and volunteers as needed.
• Perform other duties as assigned to support the overall functioning of the program.

Qualifications

Education and Experience:

• High school diploma or equivalent. Bachelor’s in Counseling or a related mental health field preferred.
• Minimum of six months experience in a residential or domestic violence shelter including call center operations.

Physical Requirements:

• While performing the duties of this job, the employee must be able to communicate with peers/general public, clients, and/or vendors.
• Ability to navigate the work environment and remain in a position for extended periods of time, with or without reasonable accommodation
• Ability to carry materials with various weights up to 25 lbs.
• Ability to type and use standard office equipment.
• Strong verbal and written communication skills.
• Adaptable to work environments with fluctuating noise levels.

Other Requirements:

• Position requires incumbent to have a valid driver’s license, vehicle insurance and a clear driving record for the last three years.

Skill Competencies:

• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with callers.
• Ability to speak concisely and effectively communicate needs and information.
• Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues.
• Ability to exercise sound judgment and discretion.
• Excellent verbal and written communication skills analyzing problems and presenting solutions to staff and residents.
• Strong customer service ethic and follow through.
• Well organized and able to prioritize use of time.
• Demonstrated ability to treat all people in a respectful manner with high awareness and sensitivity to cultural differences.
• Promotes a team oriented and collaborative work environment.
• Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.

Additional Information

Work with us and receive:

• 10 Paid Holidays.
• Employer-Paid Long-Term Disability.
• Employer Paid $25K Life.
• Health Reimbursement.