FT Customer Service Specialist - Work From Home

California Jobs; Mountain View (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in the Gas Distribution industry is seeking a Customer Service Specialist to work from home. The role involves handling customer inquiries and providing excellent support through various communication channels. With competitive pay and comprehensive benefits, this position offers an opportunity to impact customer experiences positively while enjoying work-life balance.

Benefits

Comprehensive medical, dental, and vision benefits

401k match

Paid time off (PTO)

Qualifications

• Proven experience in a customer service role.
• Exceptional written and verbal communication skills.
• Ability to manage time effectively in a remote setting.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Maintain accurate customer records.
• Resolve customer issues in a timely manner.

Skills

Communication

Problem-solving

Customer service

Punctuality

Education

Experience in customer service or related field

Tools

Customer Relationship Management (CRM) software

Job description

FT Customer Service Specialist - Work From Home

Employer Industry: Gas Distribution Services

Why consider this job opportunity:
- Competitive pay
- Comprehensive medical, dental, and vision benefits
- 401k match to support your retirement savings
- Paid time off (PTO) for work-life balance
- Opportunity to make a positive impact on customer experience
- Work remotely from anywhere in the U.S.

What to Expect (Job Responsibilities):
- Handle incoming customer inquiries and resolve issues in a timely and professional manner
- Communicate with customers via phone, email, and chat to provide exceptional service and support
- Maintain accurate customer records and update information as needed
- Troubleshoot and problem-solve customer concerns, escalating issues when necessary
- Proactively identify opportunities to improve the customer experience and suggest solutions

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills
- Ability to maintain accurate customer records
- Experience in customer service or related field

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in a remote setting
- Familiarity with customer relationship management (CRM) software
- Strong problem-solving skills and ability to think critically
- Ability to work independently and manage time effectively
- Experience with troubleshooting technical issues

#GasDistribution #CustomerService #RemoteWork #CompetitivePay #CareerOpportunity

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About the company

Notice

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