FT Customer Service Representative

National Fitness Partners; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness organization seeks a Full-Time Customer Service Representative in Philadelphia. This entry-level role involves providing exceptional service to members, handling inquiries, and promoting fitness classes. With competitive pay starting at $13 per hour, applicants should have open availability and a passion for fitness.

Benefits

Growth Opportunities

Competitive Pay

401K Retirement Fund

Health Insurance Options

Employee Assistance Program

Free Black Card Membership

Paid Time Off

Qualifications

• Must have open availability for training and shifts.
• Entry-level position requiring customer service skills.

Responsibilities

• Provide superior customer service to members and guests.
• Answer phones and greet new members.
• Promote fitness classes and assist with purchases.

Skills

Communication

Problem Solving

Customer Service

Job description

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Full -Time Position : Starting at $13 per hour. The schedule shifts for this position is Sunday-Thursday 6am-2pm. Must have open availability and be able to train Monday-Friday for two weeks from 11am-3pm.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.
  
  

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  
  

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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