FT Customer Service Representative

National Fitness Partners; Carlisle (Cumberland County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness service provider seeks an enthusiastic FT Customer Service Representative to deliver exceptional service and support to members. The role offers excellent starting pay at $13 an hour, with numerous growth opportunities as over 90% of management started at entry-level positions. Join National Fitness Partners to be part of a fun and rewarding environment focused on transforming lives.

Benefits

Growth Opportunities

Competitive pay with schedule increases

401K Retirement Fund (Employer match up to 4%)

Health Insurance Options

Basic Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

PTO for all employees

Qualifications

• Entry-level role focusing on customer service and member assistance.
• Ability to communicate effectively and work as part of a team.

Responsibilities

• Provide exceptional customer service in the club environment.
• Answer phones, greet members, and process transactions.
• Maintain a clean and safe club atmosphere.

Skills

Customer Service

Communication

Teamwork

Job description

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Full - Time: Starting at $13 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Are you looking for a

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  
  

Full - Time: Starting at $13 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member
  
  

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.
  
  

Our culture is unique! We TRANSFORM LIVES through affordable fitness. We are servant leaders! Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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