FT Customer Experience Manager

Michaels Stores; Hanover (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Store Manager to oversee front-end operations and ensure a positive shopping experience for customers. This role involves managing a team, maintaining store standards, and executing various company programs. Ideal candidates will have retail management experience and demonstrate strong leadership and customer service skills.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Retail management experience preferred.
• Ability to train and coach team members.
• Capacity to handle physical demands of the role.

Responsibilities

• Manage and deliver front-end operations.
• Assist in store management and achieve KPIs.
• Train and coach customer experience team.

Skills

Customer service

Leadership

Retail management

Communication

Job description

Store - BALT-ANNE ARUNDEL, MD

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to fulfill our Brand Promises. Provide friendly customer service.

• Assist Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and Company programs to guarantee compliance with laws and standards; ensure execution of policies; hold team accountable for store conditions and results.
• Ensure all front-end policies and procedures are followed; meet KPIs and help your team achieve theirs.
• Plan and execute class and in-store events aligned with Company programs.
• Lead the omnichannel processes.
• Manage shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Support inventory processes including RTV and ASN activities as needed.
• Assist with onboarding new Team Members.
• Train, observe, and coach the customer experience team to meet results; participate in performance management; support Talent Development; utilize leadership competencies for self-development.
• Serve as Manager on Duty (MOD).
• Interact respectfully with others; remain positive, promote organizational values, and serve as a role model.
• Acknowledge customers, assist with locating products, and provide solutions.
• Participate in truck unloading and stocking to ensure standards and budgets are met.
• Cross-train in Custom Framing sales and production.
• In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred.

Physical Requirements & Work Environment:

• Ability to stand for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, reaching, and stretching; lifting heavy boxes; using ladders for high shelves.
• Some outdoor work and work hours including nights, weekends, and early mornings.

For assistance with essential functions, contact your supervisor to discuss accommodations.

Applicants in the U.S. must meet legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We own Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We offer comprehensive benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support full inclusion and provide reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.

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