8811- FT Customer Experience Manager

Michaels Stores; Annapolis (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading creative retailer seeks a full-time Customer Experience Manager for its Annapolis store. The role involves delivering a customer-centric shopping experience, managing front-end operations, and leading team performance. Candidates should have retail management experience and a passion for customer service, with opportunities for professional growth within the company.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to manage team performance and meet KPIs.
• Strong customer service skills.

Responsibilities

• Manage front-end operations and ensure compliance with policies.
• Plan and execute in-store events and classes.
• Assist in onboarding and training of team members.

Skills

Customer Service

Retail Management

Team Performance Management

Job description

Join to apply for the 8811- FT Customer Experience Manager role at Michaels Stores

Store - BALT-ANNAPOLIS, MD

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, and maintaining store recovery standards to uphold our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and legal requirements; monitor store conditions and results.
2. Follow front-end policies and procedures; meet KPIs and manage team performance.
3. Plan and execute in-store events and classes.
4. Lead omnichannel initiatives.
5. Manage shrink, safety, and inventory processes including RTV and ASN activities.
6. Assist in onboarding, training, coaching, and performance management of team members.
7. Serve as Manager on Duty (MOD).
8. Promote a positive, respectful environment and serve as a role model.
9. Help customers locate products and resolve issues.
10. Participate in truck unloading, stocking, and cross-training in custom framing.
11. Lead delivery of high-quality custom framing solutions where applicable.

Preferred Skills & Experience

Retail management experience preferred.

Physical & Work Environment

• Ability to stand for long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings.
• Work in climate-controlled indoor environments, with some outdoor and stockroom work.

Applicants must meet legal requirements for employment in the U.S.

About Michaels

We are North America's leading creative retailer, operating over 1,300 stores and online platforms. Our purpose is to fuel the joy of creativity. We offer comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.