FT Business Supervisor

United Parcel Service Sweden Aktiebolag; Salem (VA); On-site; USD 90,000 - 115,000; Full time

Job summary

United Parcel Service (UPS) is seeking a capable Center Operations Manager to oversee daily operations, safety processes, KPIs, and HR updates within the Virginia-based center. The role includes supervising on-road and dispatch activities, coaching staff, and coordinating multiple internal teams to ensure service excellence.

The ideal candidate will have strong communication, MS Office and UPS system expertise, DOT medical card, and on-road experience.

Qualifications

• Must have excellent communication skills.
• Proficiency with Microsoft Office Suite and UPS software/systems (Time and Labor, DCS, ODSe, GTS, Workday).
• On Road experience and PDS skills including DPS, DMS, Dispatch Principles.
• DOT Medical Card preferred.

Responsibilities

• Performs KPI analysis for high-gain employees.
• Provides daily performance recap for manager expectations.
• Oversees part-time center supervisors and ensures daily tasks and training are completed.
• Reviews and updates the customer experience dashboard and onboards new customers.
• Performs dispatch planning and daily RTW reviews.
• Manages on-road dispatch and adjusts service provider load as needed.
• Coordinates vehicle lineup with dispatch and wash groups.
• Prepares discipline and grievances related to service providers.
• Monitors safety dashboards and compliance components.
• Covers Business Manager responsibilities when necessary.

Skills

Excellent communication

MS Office proficiency

UPS software knowledge

Workday experience

PDS skills

Tools

MS Office Suite

UPS Software & Systems

Workday

Time and Labor

DCS

ODSe

GTS

DPS

DMS

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.

Responsibilities

• Performs key performance indicator analysis for high gain employees
• Provides performance recap for manager's results and expectations daily
• Oversees part‑time center supervisors and ensures daily tasks and training are completed
• Reviews and updates the customer experience dashboard, onboards new customers
• Performs general dispatch planning and adjustments with a daily review of the RTWs
• Manages on road dispatch and communicates service provider load adjustments to the others
• Coordinates vehicle lineup with various groups, including dispatch and wash
• Prepares discipline, grievances, and service provider concerns
• Monitors the GSHRMIS dashboard and all safety compliance components
• Covers Business Manager responsibilities when necessary

Required Qualifications

• Excellent communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday
• On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles
• Department of Transportation (DOT) Medical CardPreferences
• Knowledge of Preload operations
• Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE

Other Criteria

• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required
• Shift: Monday - Friday

Last day to apply is 10/14/2026 End of day

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.