FT Business Supervisor

UPS; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

UPS is seeking a Center Operations role to manage daily operational requirements, safety processes, KPIs, and HR updates. You will oversee on-road and dispatch activities, train staff, and coordinate cross-team workflows.

This permanent position emphasizes leadership and process optimization in a fast-paced environment. Ideal candidates have On Road experience, proficiency with UPS systems and MS Office, and a DOT Medical Card or the ability to obtain one.

Qualifications

• Must communicate clearly in written and spoken English.
• Familiar with UPS software and standard office tools.
• Experience with On Road operations and dispatch processes.
• DOT Medical Card required or ability to obtain.
• Knowledge of HR/Labor processes and workflows.

Responsibilities

• Analyze KPIs and provide daily performance recaps to management.
• Supervise part-time center staff and ensure training completion.
• Maintain customer experience dashboard and onboard new customers.
• Plan dispatch changes and review RTWs daily.
• Coordinate vehicle lineup with dispatch and wash groups.
• Prepare and address disciplinary matters and provider concerns.

Skills

Excellent communication

MS Office

UPS Software

Time and Labor

DCS

Workday

On Road experience

DOT Medical Card

Preload operations

HR/Labor knowledge

Tools

DPS

DMS

Dispatch Principles

Workday

Time and Labor

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.

Responsibilities

• Performs key performance indicator analysis for high gain employees
• Provides performance recap for manager’s results and expectations daily
• Oversees part-time center supervisors and ensures daily tasks and training are completed
• Reviews and updates the customer experience dashboard, onboards new customers
• Performs general dispatch planning and adjustments with a daily review of the RTWs
• Manages on road dispatch and communicates service provider load adjustments to the others
• Coordinates vehicle lineup with various groups, including dispatch and wash
• Prepares discipline, grievances, and service provider concerns

  Required Qualifications

  • Excellent communication skills
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday
  • On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles
  • Department of Transportation (DOT) Medical CardPreferences
  • Knowledge of Preload operations
  • Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE

  Other Criteria

  • Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

  UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

  Shift: Monday - Friday

  Last day to apply is 10/14/2026 End of day

  Employee Type

  Permanent

  Basic Qualifications

  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.