Part Time On Road Supervisor

UPS Supply Chain Solutions, Inc.; Pottsville (Schuylkill County); On-site; USD 52,000 - 76,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. seeks a results-driven supervisor to oversee the daily performance of service providers, ensuring quality service, safety, and timely package delivery.

You will drive center proficiency by monitoring work plans and coordinating with dispatch, customers, and center management. Responsibilities include completing administrative tasks such as performance reviews and audits, using Orion, PAS, Telematics to identify improvements, and communicating customer needs to

Qualifications

• Supervise daily operations of service providers to ensure quality and safety.
• Develop and maintain mutually beneficial customer relationships to support sales and service.
• Monitor and analyze work processes to identify cost reductions and performance improvements.

Responsibilities

• Complete administrative tasks (e.g., performance reviews, audits) timely and accurately to support dispatch plans.
• Conduct on-job supervision rides to verify adherence to UPS policies and procedures.
• Use technology to identify performance improvements and risk mitigation.
• Communicate with customers to address service concerns and provide solutions that meet business goals.

Skills

Leadership

Customer communication

Problem solving

Safety awareness

Tools

Orion

PAS

Telematics

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The employee encourages sales lead participation through maintaining mutually beneficial customer relationships. This role supervises others within the department and works with service providers to maximize day-to-day proficiency and ensure packages are delivered in a safe, timely, and professional manner. The employee participates in the development and implementation of work process plans to maximize center proficiency and achieve business results. This position reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance. Responsibilities: Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers. Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures. Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation. Communicates with customers to respond to service concerns, build relationships, and determines solutions that meet business goals. Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up. Encourages service providers to identify and forward volume development opportunities to management. Creates a customer focused work environment to emphasize service and focus on building the business. Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.