FT Accounts Receivable / Collections Specialist

NC Community Colleges; Smithfield, Northern (NC, KY); Hybrid; USD 37,000 - 45,000; Full time

Job summary

Johnston Community College is seeking a FT Accounts Receivable / Collections Specialist to manage student accounts and institutional receivables in a fast-paced finance office. You will maintain account accuracy, process transactions, and support collections activities in compliance with college policies, collaborating with students, departments, and external agencies.

Ideal candidates have strong math and reconciliation skills, attention to detail, and the ability to communicate clearly with

Qualifications

• Education: High School Diploma or equivalent.
• Experience in office, accounting, finance, or customer service is preferred.
• Ability to follow processes and maintain accurate records.

Responsibilities

• Assist students with questions related to balances and payments.
• Maintain accurate student receivable records and documentation.
• Research and resolve account discrepancies and delinquencies.
• Support collections activities and coordinate with agencies as needed.
• Prepare monthly reconciliations and related reports.

Skills

Basic math & account reconciliation

Attention to detail

Clear communication

Customer service

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

FT Accounts Receivable / Collections Specialist

Johnston Community College

Job Location

245 College Rd.
Smithfield, North Carolina, 27577

Salary Grade

Minimum $41,200.00 Annually

Yes

Job Reports To

Manager

Job Category

Technical & Paraprofessional

Application Period

Opens: 09/30/2026

Closes: 10/14/2026

Expected Work Hours

Monday-Friday

Employment Type

Full Time

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Minimum:High School Diploma.

Experience Minimum:

• Ten years experience in an office, accounting, finance, customer service, or administrative rolewith high school diploma
• Three years experience in an office, accounting, finance, customer service, or administrative rolewith an Associate’s degree or higher
• Strong attention to detail and ability to follow processes and procedures
• Ability to communicate clearly and professionally with students and colleagues

Skills That Lead to Success

• Comfort working with basic math and account reconciliation activities
• Ability to organize information, meet deadlines, and manage multiple tasks
• Willingness to learn financial regulations and institutional procedures
• Strong problem-solving and customer service skills

Preferred Qualifications

Experience Preferred:

• Experience in accounts receivable, collections, billing, or financial services
• Experience in a higher education or public sector environment
• Familiarity with Colleague or similar enterprise systems

Position Description

Summary
The Accounts Receivable Specialist manages student accounts and institutional receivables by maintaining account accuracy, processing transactions, and supporting collections activities in compliance with institutional policies and regulations. This role works with students, departments, and external agencies to ensure account balances are properly maintained and resolved.
This position is ideal for someone who is detail-oriented, enjoys problem-solving, and is interested in building or growing a career in accounting or higher education finance. Training is provided on college systems, policies, and regulations.

Knowledge & Responsibilities

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

• Assist students with questions related to account balances, payment obligations, collections processes, and account activity
• Help ensure student accounts are accurate, up to date, and properly documented
• Research and resolve account discrepancies and outstanding balances
• Maintain and monitor delinquent student accounts and support collection activities
• Coordinate account placement and communication with collection agencies as assigned
• Assist with bankruptcy account processing and related documentation
• Support escheatment processing in accordance with state and institutional procedures
• Maintain accurate records related to student receivables and collections activity
• Assist with monthly reconciliations, aged accounts receivable reports, and internal reports
• Support required state and system office reporting with guidance and training
• Review account activity to ensure compliance with institutional procedures and applicable regulations
• Work closely with colleagues in Financial Aid, the Registrar’s Office, and other departments
• Maintain confidentiality of student and institutional information at all times
• Ensure compliance with federal, state, and institutional policies related to receivables and collections
• Serve as backup support to senior staff during peak times
• Participate in training to learn college systems, policies, and regulations
• Perform other related duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Additional Information

Language Skills

• Ability to read and interpret documents such as procedural manuals, policies, and guidance provided by outside sources.
• Ability to write routine correspondences.
• Ability to speak effectively before groups of customers or employees of the College.

Mathematical Skills

• Ability to add, subtract, multiple, and divide all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as discounts and interest.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations: None

Computer Skills
To perform this job successfully, an individual should be proficient in the use of Microsoft Word and Excel.

Preferred Computer Skills
Proficiency with Microsoft Word and Excel (training provided for college systems).

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, talk and hear. The employee is frequently required to walk and is occasionally required to stand, stoop, and kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to multitask and prioritize without direct supervision.

The noise level in the work environment is usually quiet.