FSY - GUEST SERVICES AGENT

Ismira Recruitment & Crewing Agency; Town of Poland (NY); Hybrid; USD 39,000 - 61,000; Full time

Benefits offered by this job

Paid flights to and from the ship

Free food and accommodation

Exceptional training and promotion pathways

Opportunity to travel the world

World travel opportunities

Short-term contract (4-6 months)

Job summary

A prominent recruitment agency is seeking a Guest Services Agent for a luxury yacht under Four Seasons Yachts. In this role, you will assist guests with service issues and provide essential information during their journeys. Candidates must have cruise ship experience and strong customer service skills. This position offers opportunities for global travel, training, and a contract length of 4-6 months with subsequent vacation. Competitive salary and excellent living conditions are provided.

Qualifications

• Minimum of three years of related experience in customer services in luxury hotels and/or onboard luxury cruise lines.
• Ability to prioritize tasks and work independently.
• Capable to perform assigned duties under pressure.
• Ability to prioritize tasks and work independently.

Responsibilities

• Provide guests with general ship, port, and tour information.
• Process all passengers at embarkation/registration according to the SOP.
• Confirm any restaurant reservations in cooperation with the Restaurant Manager.
• Confirm restaurant reservations with Restaurant Manager.
• Handle administrative and communication services (copy, mail, phone).
• Maintain guest berthing and invitation lists.
• Serve as main contact for shipboard chat and coordinate follow-ups.

Skills

Cruise ship experience

Fluent in written and spoken English

Strong organizational skills

Interpersonal and communication skills

Multitasking

Education

High school education or higher

Job description

ISMIRA Agency actively recruiting for position Guest Services Agent for Four Seasons Yachts!

Four Seasons Yachts is redefining ultra-luxury travel with its first yacht setting sail in January 2026. As part of the prestigious Four Seasons Hotels and Resorts, this 207-meter-long super-yacht features 14 decks and 95 spacious suites, each with floor-to-ceiling windows and private terraces — offering unmatched elegance on the high seas.

Guest Services Agent is to aassist all guests with any service issues, queries and complaints, as well as providing general Yacht, port, tour & travel information. Meet or exceed guest expectations on every occasion.

What does the company offer?

• Paid flights to and from the ship
• Free food and accommodation
• Exceptional trainings, clear pathways to promotion
• Above market average and fixed salaries
• Opportunity to travel the World - in its inaugural year 2026, the yacht will sail 32 itineraries across 52 voyages, visiting over 130 destinations in 30 countries
• Work in top level company and paradise-like settings with world-class onboard facilities
• Contract length 4-6 months with following 2 months of vacation

RESPONSIBILITIES

• Provide guests with general ship, port and tour information; become knowledgeable concerning all facets of shipboard organization and services, ports of call and shore excursions.
• Process all passengers at embarkation/registration according to the embarkation SOP. This includes, lifting tickets, collecting passports and other documents.
• Liaise with other departments on any suite issues, changes or other requests.
• Confirm any restaurant reservations in co-operation with Restaurant Manager.
• Handle administrative services and communication services (copy, scrolling, mail, fax, phone, etc.).
• Receive lost and found items.
• Maintain a working change fund for the cashing of passenger travelers’ checks, currency exchange. This fund to be balanced daily.
• Ensure that all received passenger complaints are either settled immediately or referred to the MOD.
• Ensure glitches are tracked and entered into the system immediately for full awareness and resolution and follow up.
• Prepares the Guest Berthing list, Guest lists, Party invitations, Gift Orders and special notes from the Ship’s management to the guests.
• To the maximum extent possible, become aware of each guest name as soon as possible during each cruise.
• Be the main contact for ship board Chat services. Be able to immediately acknowledge the guest inquiry and coordinate with the necessary departments for follow up.

REQUIREMENTS

• Cruise ship experience mandatory
• 21+ years old, no offensive tattoos allowed
• Minimum High school education or higher. Equivalent combination of education and shipboard experience.
• Minimum of three years of related experience in customer services in luxury hotels and/or onboard luxury cruise lines
• Familiar with basic shipboard operation.
• Fluent in written and spoken English
• Knowledge of general office practices, procedures and equipment.
• Ability to prioritize tasks and work independently.
• Strong organizational, interpersonal and communication skills.
• Ability to interact with senior-level management and owner representatives.
• Adherence to specific scheduled working hours yet being flexible to operational requirements.
• Ability to interact professional in an international team.
• Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment.
• Easily adapts to change.

Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪

Last updated: April 28, 2025

You can submit your Resume here by pushing APPLY TO POSITION button below

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions