FSQA Supervisor1st Shift - Conway, AR

S&D Coffee; Conway (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

S&D Coffee is seeking a FSQA Supervisor to oversee the Food Safety and Quality Assurance team in Conway, Arkansas. You will lead audits, ensure regulatory and customer standards, and drive continuous improvement across quality programs.

The role includes coaching FSQA staff, maintaining documentation, and supporting product trials and new launches from a quality perspective.

Qualifications

• Experience leading FSQA teams and ensuring regulatory compliance.
• Experience with audits and CAPA implementation.
• Familiarity with FSMA, GFSI, GMPs, and allergen control.
• Ability to review quality records and support product trials.
• Strong documentation and record-keeping skills.

Responsibilities

• Supervise FSQA Technicians and ensure quality and food safety program execution.
• Oversee daily quality checks, inspections, and testing per specs.
• Review production and quality records; back up record reviewers.
• Lead investigations into non-conformances and audit findings; implement CAPA.
• Ensure calibration, maintenance, and use of lab and quality equipment.
• Maintain FSQA documentation including SOPs and HACCP plans.
• Facilitate internal audits and support external audits/regulatory inspections.
• Monitor quality metrics and report trends; drive improvements.
• Collaborate with production, maintenance, sanitation, and R&D.
• Provide training and feedback to FSQA staff.
• Support product trials, process validations, and new product launches.
• Promote culture of food safety and continuous improvement.

Skills

Leadership

Quality assurance

Regulatory compliance

Audit readiness

Training

CAPA

Collaboration

Tools

Laboratory equipment

Job description

The FSQA Supervisor is responsible for overseeing the daily operations of the Food Safety and Quality Assurance team to ensure compliance with regulatory, customer, and company standards. This role provides leadership and guidance to FSQA Technicians, manages quality systems, and collaborates cross-functionally to drive continuous improvement in food safety and product quality. The FSQA Supervisor plays a key role in audit readiness, corrective action implementation, and team development. This position also serves as a backup for record reviewers, ensuring timely and accurate documentation review.

Job Duties

• Supervise FSQA Technicians across all levels, ensuring consistent execution of quality and food safety programs.
• Oversee daily quality checks, inspections, and testing activities to ensure compliance with specifications and regulatory requirements.
• Review production and quality records for accuracy and completeness; serve as a backup for record reviewers as needed.
• Lead investigations into non-conformances, customer complaints, and audit findings; develop and implement corrective and preventive actions.
• Ensure proper calibration, maintenance, and use of laboratory and quality equipment.
• Maintain and update FSQA documentation, including SOPs, HACCP plans, and training materials.
• Facilitate internal audits and support external audits and regulatory inspections.
• Monitor and report on key quality metrics; identify trends and recommend improvements.
• Collaborate with production, maintenance, sanitation, and R&D teams to resolve quality and safety issues.
• Provide training, coaching, and performance feedback to FSQA staff.
• Ensure compliance with FSMA, GFSI, GMPs, allergen control, and other applicable standards.
• Support product trials, process validations, and new product launches from a quality perspective.
• Promote a culture of food safety, accountability, and continuous improvement.