FSQA Supervisor - Sanitation

Westrock Coffee Company; Conway (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

Westrock Coffee Company in Conway, Arkansas, is seeking an FSQA Supervisor to oversee daily operations of the Food Safety and Quality Assurance team. This role is critical in ensuring compliance with regulatory, customer, and company standards through leadership and collaboration across teams.

The ideal candidate will have at least 5 years of experience in food quality assurance, with strong skills in HACCP and food safety regulations. This position offers an opportunity to promote a culture of food safety and continuous improvement.

Qualifications

• 5+ years of experience in food manufacturing quality assurance, with supervisory experience.
• Strong knowledge of food safety regulations and standards.
• Proven ability to lead teams and manage multiple priorities.

Responsibilities

• Oversee daily operations of the FSQA team and ensure compliance with standards.
• Conduct audits and monitor key quality metrics.
• Lead investigations into non-conformances and customer complaints.

Skills

HACCP knowledge

Leadership

Problem-solving

Communication

Organizational skills

Education

Bachelor's degree in food science, microbiology, chemistry, or related field

Tools

Microsoft Office

Quality management systems

Job description

As FSQA Supervisor, you will oversee the daily operations of the Food Safety and Quality Assurance team to ensure compliance with regulatory, customer, and company standards. You will provide leadership and guidance to FSQA Technicians, manage quality systems, and collaborate cross‑functionally to drive continuous improvement in food safety and product quality. Your role includes audit readiness, corrective action implementation, team development, and backing record reviewers to ensure timely and accurate documentation review.

Job Duties

• Supervise FSQA Technicians at all levels, ensuring consistent execution of quality and food safety programs.
• Oversee daily quality checks, inspections, and testing activities to meet specifications and regulatory requirements.
• Review production and quality records for accuracy and completeness; serve as a backup for record reviewers as needed.
• Lead investigations into non‑conformances, customer complaints, and audit findings; develop and implement corrective and preventive actions.
• Maintain proper calibration, maintenance, and use of laboratory and quality equipment.
• Maintain and update FSQA documentation, including SOPs, HACCP plans, and training materials.
• Facilitate internal audits and support external audits and regulatory inspections.
• Monitor and report on key quality metrics; identify trends and recommend improvements.
• Collaborate with production, maintenance, sanitation, and R&D teams to resolve quality and safety issues.
• Provide training, coaching, and performance feedback to FSQA staff.
• Ensure compliance with FSMA, GFSI, GMPs, allergen control, and other applicable standards.
• Support product trials, process validations, and new product launches from a quality perspective.
• Promote a culture of food safety, accountability, and continuous improvement.

Qualifications

• Bachelor’s degree in food science, microbiology, chemistry, or related field preferred.
• 5+ years of experience in food manufacturing quality assurance, including supervisory or leadership experience.
• Strong knowledge of HACCP, FSMA, GFSI, GMPs, and other food safety regulations.
• Experience with record review, audit preparation, and regulatory compliance.
• Proven ability to lead teams, manage priorities, and drive results.
• Excellent communication, organizational, and problem‑solving skills.
• Proficiency in Microsoft Office and quality management systems.
• Ability to work in a fast‑paced environment and adapt to changing priorities.

Equal Opportunity Employer / Veterans / Disabled