FSO, TC - Process Solutions & Automation, Technology Strategist - Senior Manager

Ernst & Young; Atlanta (GA); On-site; USD 150,000 - 344,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation and benefits

Paid time off

Job summary

Ernst & Young seeks a Senior Manager to lead large-scale transformation programs for financial services clients, focusing on process excellence, automation, and Generative AI. You will guide operating models, governance, and CoEs while working with banking, insurance, wealth, and capital markets domains.

Travel up to 50% domestically and up to 10% internationally. You will partner with cross-functional teams to deliver measurable value, drive innovation, and mentor EY talent within a flexible,

Qualifications

• 15+ years of experience leading or delivering Pega transformation programs within Financial Services.
• Deep understanding of Pega BPM, Case Management, Workflow Automation, Decisioning, and Intelligent Automation.
• Experience designing enterprise-scale Pega operating models, governance structures and CoEs.

Responsibilities

• Shape client strategy for leveraging Pega Platform, CDH, GenAI Blueprint and AI-enabled technologies to drive enterprise transformation.
• Lead assessment, design, and implementation of Pega-based workflow and case management solutions to improve efficiency and customer experience.
• Oversee portfolio delivery, governance, and value realization across large-scale Pega programs.
• Collaborate with technology, architecture, and data leaders to integrate Pega with core banking and enterprise platforms.
• Develop business cases and roadmaps for enterprise AI-enabled transformation using Pega.

Skills

Pega Platform

GenAI

Intelligent Automation

Tools

Pega Platform

AI Orchestration

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The Process Solutions and Automation practice at EY is seeking a highly accomplished Senior Manager to lead large-scale business transformation engagements for financial services clients. This leadership role is responsible for helping organizations reimagine and optimize end-to-end operations through process excellence, intelligent automation, Generative AI, and emerging AI-enabled technologies.

As a Senior Manager, you will serve as a trusted advisor to C-suite executives and senior business leaders, helping clients define transformation strategies, develop enterprise-wide operating models, and execute complex transformation programs that deliver measurable business value. You will lead multidisciplinary teams, oversee delivery portfolios, contribute to practice growth, and play a key role in developing EY talent and market offerings.

The ideal candidate brings deep expertise in banking, insurance, wealth and asset management, or capital markets operations, along with substantial experience leading enterprise transformation initiatives, automation programs, and AI-enabled innovation efforts.

This will be a full-time opportunity for a suitable candidate with an expectation of 50% domestic travel and up to 10% international travel as required.

At EY, you will have an opportunity to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. EY is counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

AI, Automation & Innovation Leadership Senior Manager Role

• Shape client strategy for leveraging Pega Platform, Pega Customer Decision Hub (CDH), Pega GenAI Blueprint, Intelligent Automation, Generative AI, Agentic AI, Process Mining, and other emerging technologies to drive enterprise transformation.

• Lead the assessment, design, and implementation of Pega-based workflow, case management, customer engagement, and business process orchestration solutions that improve operational efficiency, controls, compliance, and customer experience.

• Advise clients on Pega operating model design, Center of Excellence ( CoE ) development, governance frameworks, reusable component strategies, and enterprise-scale adoption roadmaps.

• Collaborate with technology, architecture, and data leaders to integrate Pega solutions with core banking, insurance, wealth management, capital markets, and enterprise platforms.

• Guide the identification and prioritization of automation and AI use cases leveraging Pega's low-code architecture, workflow automation, decisioning, and AI-powered orchestration capabilities.

Business Architecture & Process Transformation

• Lead the design of future-state business architectures, target operating models, and Pega-enabled transformation strategies, including case management, workflow modernization, service operations, and customer journey transformation.

• Assess current-state business processes and identify opportunities to leverage Pega BPM, workflow automation, case management, decisioning, and customer engagement capabilities to eliminate inefficiencies and improve business outcomes.

• Define enterprise standards, governance models, and implementation frameworks supporting scalable Pega delivery across business and technology organizations.

Portfolio & Delivery Leadership

• Oversee large-scale Pega transformation programs, ensuring successful solution architecture, delivery execution, release governance, adoption, and value realization.

• Provide executive oversight for Pega implementation teams, solution architects, business architects, developers, and client stakeholders throughout the transformation lifecycle.

Business Development & Practice Growth

• Support growth of the PSA practice through development of Pega-based solutions, accelerators, industry offerings, thought leadership, and strategic alliance activities.

• Lead client workshops and executive discussions focused on Pega-enabled digital transformation, intelligent automation, workflow modernization, and AI-driven business operations.

Additional Qualifications & Experience

• 15+ years of experience leading or delivering Pega transformation programs within Financial Services organizations.

• Deep understanding of Pega Business Architecture, Pega BPM, Case Management, Workflow Automation, Decisioning, Customer Engagement, and Intelligent Automation capabilities.

• Experience helping clients design and implement enterprise-scale Pega operating models, governance structures, CoEs , and delivery frameworks.

• Demonstrated experience integrating Pega solutions with enterprise applications, cloud platforms, data ecosystems, and AI-enabled technologies.

• Experience leading teams consisting of Pega Business Architects, Lead System Architects (LSAs), Senior System Architects (SSAs), and Pega developers.

• Strong understanding of Pega GenAI Blueprint, AI-powered workflow orchestration, customer decisioning, and process optimization capabilities.

• Experience developing business cases and transformation roadmaps leveraging Pega as a strategic enterprise platform.

• Pega Certified Lead System Architect (CLSA), Certified Senior System Architect (CSSA), Certified Business Architect (CBA), or other Pega certifications strongly preferred.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $150,400 to $343,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $180,500 to $390,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at .