FSO, TC - Process Solutions & Automation, Technology Strategist - Senior Manager

EY; Atlanta (GA); Hybrid; USD 150,000 - 344,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Job summary

EY is seeking a Senior Manager in its Process Solutions and Automation practice to lead large-scale business transformation programs for financial services clients. You will guide strategy, operating models, and intelligent automation initiatives while supervising multidisciplinary teams.

Expect 50% domestic travel and up to 10% international travel as needed. You will advise C-suite executives, shape enterprise roadmaps, and drive growth of EY’s transformation offerings in a global, inclusive

Qualifications

• Bachelor's degree required; Master's degree preferred (MBA/MS/Engineering/IS).
• 12+ years of professional experience including 5+ years leading large-scale transformation in Financial Services.
• Experience advising C-suite and senior leadership on transformation initiatives.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Serve as engagement lead and strategic advisor to executive stakeholders on transformation initiatives.
• Lead enterprise transformation programs from strategy through execution with measurable outcomes.
• Drive governance, operating models, and change adoption across complex organizations.
• Oversee multiple client engagements and ensure quality, risk management, and client satisfaction.

Skills

Executive leadership

Business architecture

Process transformation

Automation strategy

AI solutions

C-suite advisory

Program management

Education

Bachelor's degree

MBA / MS / Engineering / Information Systems

Tools

Pega

Process Mining

Generative AI

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The Process Solutions and Automation practice at EY is seeking a highly accomplished Senior Manager to lead large-scale business transformation engagements for financial services clients. This leadership role is responsible for helping organizations reimagine and optimize end-to-end operations through process excellence, intelligent automation, Generative AI, and emerging AI-enabled technologies.

As a Senior Manager, you will serve as a trusted advisor to C-suite executives and senior business leaders, helping clients define transformation strategies, develop enterprise-wide operating models, and execute complex transformation programs that deliver measurable business value. You will lead multidisciplinary teams, oversee delivery portfolios, contribute to practice growth, and play a key role in developing EY talent and market offerings.

The ideal candidate brings deep expertise in banking, insurance, wealth and asset management, or capital markets operations, along with substantial experience leading enterprise transformation initiatives, automation programs, and AI-enabled innovation efforts.

This will be a full-time opportunity for a suitable candidate with an expectation of 50% domestic travel and up to 10% international travel as required.

At EY, you will have an opportunity to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. EY is counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Key Responsibilities

Executive Transformation Leadership

• Serve as the engagement lead and strategic advisor to executive stakeholders, including C-suite leaders, on business transformation, process optimization, automation, and AI-enabled operating model initiatives.
• Lead large-scale, enterprise-wide transformation programs from strategy through execution, ensuring alignment with business objectives and measurable outcomes.
• Drive transformation vision, governance structures, operating models, and change adoption across complex organizations.

Business Architecture & Process Transformation

• Oversee assessment of current-state business capabilities, operating models, value streams, and processes to identify strategic transformation opportunities.
• Lead the design of future-state business architectures, capability models, target operating models, and intelligent automation strategies.
• Define enterprise frameworks, governance models, standards, and best practices supporting scalable transformation and innovation.

AI, Automation & Innovation Leadership

• Shape client strategy for leveraging Intelligent Automation, Generative AI, Agentic AI, Pega, Process Mining, and emerging technologies.
• Guide the identification, prioritization, and implementation of automation and AI use cases that drive operational efficiency, improved controls, risk reduction, and enhanced customer experiences.
• Collaborate with technology, data, and solution architecture leaders to align business and technology transformation objectives.

Portfolio & Delivery Leadership

• Lead multiple concurrent client engagements and transformation workstreams across geographies and functions.
• Provide executive oversight for engagement delivery, quality management, risk mitigation, financial performance, and client satisfaction.
• Establish program governance and executive reporting structures to monitor progress and business outcomes.

Business Development & Practice Growth

• Partner with EY leadership to develop and expand client relationships, identify new business opportunities, and support sales pursuits.
• Lead proposal development, executive presentations, client workshops, and solution development activities.
• Contribute to the growth of the Process Solutions and Automation practice through thought leadership, innovation, and market-facing activities.

People Leadership

• Lead, coach, and develop high-performing teams consisting of Managers, Senior Consultants, and Consultants.
• Provide career development, performance coaching, and mentorship to team members.
• Foster a culture of collaboration, continuous improvement, innovation, and inclusion.

Qualifications & Experience

• Bachelor's degree required; Master's degree (MBA, MS, Engineering, Information Systems, or related field) preferred.
• 12+ years of professional experience, including 5+ years leading large-scale business transformation, business architecture, process excellence, automation, or operational strategy initiatives within Financial Services organizations.
• Deep expertise across one or more Financial Services sectors, including Banking, Wealth & Asset Management, Insurance, or Capital Markets.
• Demonstrated success leading enterprise transformation programs with budgets, executive stakeholders, and cross-functional teams.
• Experience advising C-suite and senior executive leadership on strategic transformation initiatives.
• Proven track record developing transformation roadmaps, operating models, business cases, and governance frameworks.
• Strong understanding of Intelligent Automation, Generative AI, Agentic AI, Process Mining, and digital transformation methodologies.
• Experience leading complex consulting engagements and managing client relationships.
• Strong business development experience, including proposal support, client account growth, and solution development.
• Exceptional leadership, communication, stakeholder management, and executive presentation skills.
• Lean Six Sigma, BPMN, Business Architecture, Process Mining, Agile, or related certification preferred.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $150,400 to $343,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $180,500 to $390,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].