FSMS Tier 1 Lead — ITIL & Oracle Apps Support

EmergencyMD; Chesapeake (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Open Paid Time Off

401k Plan with Company Match

Employee Recognition Program

Health Insurance with Company Contribution

Performance Bonus opportunity

Job summary

EmergencyMD in Chesapeake, VA is seeking an FSMS Tier 1 Lead to manage customer support operations. The role requires overseeing Tier 1 analysts and ensuring resolution of user issues while adhering to SLAs. Candidates should have at least 7 years of experience in enterprise systems and a solid understanding of Oracle Federal Financials.

Join a recognized company that balances technical expertise with a commitment to customer success, offering robust benefits including paid time off and health insurance.

Qualifications

• Minimum 7 years of experience supporting enterprise business systems.
• Minimum 3 years of supervisory or team lead experience.
• Experience with ERP platforms and customer support operations.

Responsibilities

• Lead and supervise Tier 1 FSMS support personnel.
• Manage daily service desk operations and workload distribution.
• Serve as the primary point of contact for customer support.

Skills

Oracle Federal Financials

Customer support operations

ITIL service management practices

Enterprise business systems

Education

Bachelor's Degree in Information Systems, Business Administration, Accounting, Finance, Management

Tools

Oracle EBS

Job description

EmergencyMD in Chesapeake, VA is seeking an FSMS Tier 1 Lead to manage customer support operations. The role requires overseeing Tier 1 analysts and ensuring resolution of user issues while adhering to SLAs. Candidates should have at least 7 years of experience in enterprise systems and a solid understanding of Oracle Federal Financials.

Join a recognized company that balances technical expertise with a commitment to customer success, offering robust benefits including paid time off and health insurance.