FSL Operations & Vendor Relations Lead

Jobtailor; Missouri; On-site; USD 90,000 - 130,000; Full time

Job summary

Asurion is seeking a Service Management Leader to oversee Forward Stocking Locations, ensuring contractual compliance and high customer service standards. The role requires 5+ years in service management or related tech experience, with strong leadership and analytical skills.

You will manage vendor relations, drive cost reductions, and develop process improvements across service centers, while coordinating cross-functionally with internal teams. Travel may be required.

Qualifications

• 5+ years in service management or technical roles.
• Proven track record in cost reduction and quality management.
• Experience managing vendor relations.
• Leadership experience in a Service Center.
• Strong analytical ability.
• Willingness to travel and present.

Responsibilities

• Ensure Forward Stocking Locations comply with contractual agreements.
• Maintain signed agreements, contracts, and insurance for associated FSLs.
• Ensure FSLs receive and stock inventory in a timely manner.
• Train and certify FSLs on processes; deliver training and update standards and policies.
• Conduct scheduled on-site field inspections and Service Center evaluations.
• Rate service providers based on performance and behaviors supporting same-day delivery.
• Develop processes for reliable, timely, and consistent high-quality customer service.
• Identify and track potentially lost shipments.
• Investigate shrink, report findings, and charge FSLs accordingly.
• Manage RMA, purge, and cycle count processes with FSLs.
• Track in-stock percentage and committed versus available inventory; investigate and resolve service bench issues.
• Manage parts and inventory compliance and monitor reports for proper inventory controls.
• Control costs to minimize service expense in additional authorizations without sacrificing customer service.
• Resolve escalations originating from or related to FSLs.
• Analyze business needs and build action plans.
• Represent Asurion professionally to external entities and collaborate cross-functionally with internal departments.
• Identify opportunities to minimize cost to serve and ensure provider compliance with client contractual, legal, and risk obligations.
• Account for team performance and promote a customer-first mindset
• Perform other duties as assigned

Skills

Leadership

Analytical thinking

Vendor relations

Cost reduction

Project management

Communication

Time management

Education

Business or related College degree

Tools

Microsoft Office

Excel

Word

Job description

Asurion is seeking a Service Management Leader to oversee Forward Stocking Locations, ensuring contractual compliance and high customer service standards. The role requires 5+ years in service management or related tech experience, with strong leadership and analytical skills.

You will manage vendor relations, drive cost reductions, and develop process improvements across service centers, while coordinating cross-functionally with internal teams. Travel may be required.