FS Team Leader I

Stefanini North America and APAC; Stamford (CT); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Benefits package

401(k)

Tuition reimbursement

Professional development

Job summary

Stefanini North America and APAC is hiring a Service Desk Manager in Stamford, CT to lead a team of support professionals and ensure delivery of IT services.

You will coach staff, conduct evaluations, and drive process improvements while aligning with SLAs and client goals. This role offers a comprehensive benefits package, professional development opportunities, and a chance to work in a global, agile environment.

Qualifications

• 2+ years of management experience including coaching, training, mentoring, interviewing, hiring and terminations.
• Good interpersonal and communication skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Lead and develop Service Desk team to meet client SLAs.
• Write performance evaluations and conduct merit reviews.
• Perform root cause analysis to identify efficiency improvements.
• Ensure day-to-day operations of the Service Desk.
• Collaborate with project and senior management on long-term strategies.

Skills

Management experience

Coaching & mentoring

Communication skills

Performance evaluations

Education

High school diploma or equivalent

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

• Create a cohesive team environment through consistent management
• Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
• Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
• Perform root cause analysis and identify opportunities to improve efficiencies
• Ensure direct reports meet their goals and follow departmental processes
• Responsible for day to day operations of Service Desk
• Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

Details

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

• Create a cohesive team environment through consistent management
• Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
• Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
• Perform root cause analysis and identify opportunities to improve efficiencies
• Ensure direct reports meet their goals and follow departmental processes
• Responsible for day to day operations of Service Desk
• Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;
• Open floor plan environment where collaboration is highly encouraged!

Job Requirements

Details

• High school diploma or equivalent required
• 2+ years of management experience including coaching, training, mentoring interviewing, hiring and terminations
• Good interpersonal skills
• Excellent attention to detail and organization skills
• Effective time management and organizational skills
• Excellent verbal and written communication skills
• Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture
• Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes